Regional Manager

2 weeks ago

Melbourne, Australia Velocity Truck Centre Full time

Leadership role with autonomy and influence
- Culture that values professional growth, teamwork, and safety-first principles
- Attractive remuneration package and performance incentives

**About the Role**

As the **Regional Manager**, you will drive service excellence and profitability across our Victorian dealerships. This is a leadership-by-influence role, where you will mentor and coach service leaders, streamline processes, and improve operational efficiency.

Your ability to inspire and guide service leaders, coupled with your focus on continuous improvement, will play a critical role in achieving consistent growth, customer satisfaction, and sustainable profitability.

**Key Responsibilities**:

- **Customer Focus**: Drive customer satisfaction and retention while resolving escalated customer matters effectively.
- **Leadership & Development**: Coach and build capability in Service Managers to develop high-performing, customer-focused teams.
- **Business Improvement**: Lead initiatives to improve service throughput, efficiency, and customer satisfaction.
- **Operational Excellence**: Embed consistent processes, performance action plans, and safety-first culture across service locations.
- **Profitability**: Improve service profitability through better planning, strategic growth, and efficiency improvements.

**Success in this role requires**:

- Extensive experience in a Service department leadership role.
- Strong understanding of Service department operations and P&L fundamentals.
- Proven experience coaching teams and influencing leadership at all levels.
- Ability to develop and implement operational plans and process improvements.
- Excellent relationship-building skills with internal and external stakeholders, including OEMs.
- Passion for customer service and a collaborative, safety-first mindset.

**What makes this a great opportunity for you?**
- Lead impactful service initiatives with autonomy and influence across a key region.
- Opportunity to coach and develop teams, driving operational excellence and customer satisfaction.
- Directly contribute to company growth while collaborating with executive leadership.
- Attractive remuneration package, including performance-based incentives.
- Access to career advancement opportunities within a global dealership network.
- A supportive culture focused on professional development, teamwork, and continuous learning.

If you are a collaborative leader passionate about growth and operational excellence, we encourage you to apply.

**About Velocity Vehicle Group**
**Velocity Vehicle Group (VVG) has just celebrated 25 years in operation and is Daimler Trucks largest truck dealership group globally. Velocity Truck Centres Australia, part of VVG, are locally managed and are the largest dealership group of Daimler Trucks in Australia. We sell and service Mercedes-Benz, Freightliner and Fuso trucks right across the country. Speed, Value and Trust are at the heart of everything we do. We employ over 1,000 people in 19 locations around Australia.
- Velocity Truck Centres is an equal opportunity employer that values diversity in the workplace._

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