Process Optimisation Manager

**About Us**:
Australian Pharmaceutical Industries Limited (API) is one of Australia's leading pharmaceutical distributors and fastest growing health and beauty retailers. As a Wesfarmers business, API is the parent company of Priceline Pharmacy, Soul Pattinson Chemist, Pharmacist Advice and Clear Skincare Clinics. Our services include wholesale product delivery, retail services, marketing programs and business advisory services.

We currently have a new and exciting opportunity for a Process Optimisation Manager to join the team at our Camberwell Support Office. Reporting to the National Supply Chain Optimisation Manager will drive a sustainable approach to supply chain optimisation and coordinate improvements to processes, systems, and team capabilities.
- Owning Supply Chain optimization framework, plan, priorities, tracking
- Leveraging solid collaborative relationships with business and technology stakeholders to develop effective, efficient, and systemic solutions
- Upholding high standards of verification, validation, and implementation support for the process, reporting, and technology-related changes
- Promoting the tracking of benefits realization for business improvement initiatives
- Owning E2E sustainable process optimization - from idea to final closure (training, documentation, and comms to key stakeholders)

**About the Role**:
**The responsibilities for this role include, but are not limited to**:

- Measure and monitor the implementation processes and quality performance against agreed KPI's
- Ensure process optimisation initiatives and deliverables are aligned with the long term and tactical business requirements
- Manage project/initiative spend based on approved initiative Capex
- Map the existing internal processes and stakeholders to identify opportunities for improvement within line of business
- Analyse as-is process models, then compare them to to-be designs and determine necessary changes for arriving at improved state
- Create in-depth root cause analyses for the highest-priority opportunities
- Proactively work with business unit/ business SMEs and perform gap analyses to identify continuous improvement opportunities across the organisation
- Actively engage with stakeholders to ensure recommended solutions are in line with business needs
- Establish and set up best practices in relation to process optimisation tools, processes, and deliverables management
- Facilitate workshop with relevant stakeholders/teams to capture AS-IS and TO-BE processes
- Process governance and sustainability confirmation 3 months after initiative is implemented
- Manage virtual and on-site operational excellence wall - initiative/project tracker

**About you**:

- Strong domain knowledge of supply chain - supply and demand planning, DC, and retail operations
- Proven ability to accurately diagnose business problems/opportunities based on process and data analysis
- Ability to translate complex technical and/or statistical analysis into plain English
- Passionate about process improvements
- The ability to effectively prioritise and action key factors which are having the most negative impact on business
- Superior stakeholder engagement skills
- Excellent verbal and written communication skills
- Process Mapping tools Visio highly regarded
- SAP experience highly regarded
- Project management experience highly regarded
- Additional business qualification highly regarded (e.g., Six sigma, CBAP)

**Education/ Qualifications**:

- Tertiary qualification in Business, Commerce or related discipline that involves the process improvements skills (financial management, project management, economics, statistics)