Amazon and eCommerce Specialist

About Us

Expanscience Laboratories is a family-owned, B Corp certified, French pharmaceutical and dermo-cosmetic company with over 75 years' experience caring for people. In Australia, our leading dermo-cosmetic brand for babies and children, Mustela, is well established in the Australian pharmacy children's skincare market. Mustela, the #1 baby and child skincare range in European pharmacies, has leading-edge expertise in the mechanisms of babies and children's skin and have revolutionised the way we look after the skin of our young.

Tasks & Responsibilities

• Amazon Account Management: Oversee the day-to-day operations of the Amazon account, including product listings, pricing, availability, and content updates.
• Content Optimisation: Develop and optimise Amazon product pages using SEO best practices, A+ content, high-quality images, and video content.
• Amazon Marketing & Promotions: Manage the promotional calendar in alignment with sales and trade marketing initiatives. Plan and execute strategies to boost visibility and conversion, improving performance within the Amazon algorithm.
• Performance Analysis & Strategy: Track and analyse key performance indicators (KPIs) for Amazon sales, share regular business reviews, and propose actionable plans to drive growth and profitability.
• Advertising & Campaign Management: Plan and implement advertising campaigns using Amazon tools (e.g., Sponsored Products, Sponsored Brands). Monitor performance and optimise campaigns based on data-driven insights.
• Creative Asset Development: Design advertising and content assets using tools such as Canva, Photoshop, or InDesign, ensuring brand consistency across product pages and brand stores.
• Design Software Proficiency: Advanced level proficiency in design software including Canva, Photoshop, or InDesign is required.
• Cross-Functional Coordination: Collaborate with warehouse, logistics, and finance teams to ensure smooth processing of Amazon orders, including documentation, fulfilment, and dispute resolution.
• eCommerce Platform Management: Maintain product and brand pages across other online retail and marketplace platforms, ensuring up-to-date, engaging, and on-brand content.
• Platform Management Experience: Minimum 2 years of eCommerce platform management experience is required.
• Marketplace Expansion: Manage existing marketplace accounts and identify opportunities for expansion into new platforms to grow the brand's online footprint.
• Strategic Planning & Innovation: Develop and implement new strategies to meet eCommerce growth targets and enhance brand performance in a competitive online environment.
• Sales Data Analysis: Interpret scan and other sales data to understand market dynamics, identify trends, and deliver actionable insights to support the sales team.
• Global Alignment: Maintain strong communication with global counterparts to share best practices, insights, and updates, ensuring alignment with broader brand and eCommerce goals.

Qualifications & Experience

• Degree in marketing, Business or related field.
• Minimum 2 years' experience managing Amazon.
• Min 2 years' experience in a sales-related role.
• ln tune with new e-business trends, best practices, and tools.
• Above average IT / computer skills (especially PPT and Excel)
• Knowledge of photoshop, InDesign or Canva an advantage
• Strong rigor and attention to detail
• Strong analytical skills to interpret data and make data-driven recommendations
• Commercial acumen (strong grasp of P&L and other financial metrics)
• Amazon vendor central experience

Benefits

• Salary + Superannuation + Annual Bonus
• Health Insurance Rebate $500 per QTR
• Maternity & Paternity Leave and Gradual Return to Work at 100% Pay
• Bereavement Leave, Menstrual Leave & Carers Leave
• Tools of Trade - Mobile phone and Laptop
• Flexible Work Environment - WFH 2 days per week
• Friendly environment in our new Camberwell office
• 50% Public Transport subsidised if catching PT to and from work