Clinical Operations Manager

2 weeks ago

Camberwell, Australia CardioScan Full time

**About CardioScan**

CardioScan is an Australian health innovation brand that has grown to become a global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners in Australia, New Zealand, the US, the UK and all across Asia.

Our focus is accuracy, quality and speed - putting the right data in the hands of those making decisions in moments that matter. We’re proud to make a positive impact on heart health worldwide and are continuing to grow with passionate leaders and specialists driving our next stage of expansion.

**About the opportunity**

As Clinical Operations Manager - Australia, you will lead and mentor our team of Cardiac Physiologists and Sonographers, ensuring clinical excellence, operational efficiency, and an outstanding service experience for our customers. Reporting directly to the Director of Clinical Operations, you’ll play a key role in driving quality outcomes, optimising workflows, and fostering a positive and high-performance culture within our clinical team.

**Key responsibilities**
- Oversee day-to-day operations of the AU Clinical team, ensuring quality standards and SLAs are consistently exceeded.
- Lead, mentor, and support team leads and clinicians to achieve KPIs and professional growth.
- Implement continuous improvement strategies to optimise clinical workflows and data management processes.
- Coordinate scheduling of onsite sonographers in alignment with customer needs and business objectives.
- Maintain strong communication channels between clinical teams and senior leadership.
- Drive engagement, performance, and a culture of collaboration and accountability.

**About you**

We’re looking for an inspiring people leader who thrives in a fast-paced clinical environment and has a passion for delivering results.
- Minimum 2 years’ experience in a Team Lead or People Management role.
- Background in a clinical or healthcare field (Cardiac experience desirable).
- Strong leadership, coaching, and mentoring abilities.
- Excellent judgement, decision-making, and problem-solving skills.
- Highly organised with excellent communication and interpersonal skills.
- Proficiency in Microsoft Office (Outlook, Word, Excel).
- Alignment with CardioScan’s expected behaviours and values: Agile & Innovative, Commitment, Generosity, Accountability, Teamwork, and Heart

**Why work with us?**

At CardioScan, hearts are at the core of everything we do - including our people.

You’ll enjoy:

- Annual PiSCA Membership
- Funded CCT Certification and Renewal Program
- Development of both your technical and soft skills through specialised programs
- Global Employee Assistance Program (EAP) for you and your family.
- Birthday Leave (extra day off, paid)
- Newly refurbished office in Camberwell, close to cafes and restaurants
- Off-street parking and close to public transport (train/tram)
- Employee referral program ($5k bonus).
- Team events and employee awards - we celebrate the wins

Our people are our priority, and we strive to create a workplace where people are respected, valued, and rewarded for their contributions. We focus on outcomes. It’s an exciting time to join our business and as it grows, so do the opportunities for personal and professional growth.

**CardioScan is an equal opportunity employer committed to attracting and retaining diversity in our workforce.

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