Ict Service Desk Lead

2 weeks ago

Adelaide Region SA, Australia HAYS Full time

An ICT Service Desk Lead role based in the outskirts of Adelaide CBD

**Your new company**

This leading organisation is based in the outskirts of Adelaide CBD and they are looking for a Service Desk Lead to join their Service Delivery team.

**Your new role**

You will collaborate with the Service Delivery Manager to organise the ICT team and provide clients with important technical solutions. Your primary responsibility will be to provide direction, encouragement, and escalation for IT system technicians as they configure, install, maintain, debug, and document customer ICT solutions.

**What you'll need to succeed**

**Requirements -**
- Configuration, installation and troubleshooting of customer ICT solutions and projects including, Microsoft 365, Azure, SharePoint, Cloud and Virtualisation, Cyber Security Solutions, Storage and Backup, Computer Hardware and Networking Equipment, Routers and Firewalls (vendors include but not limited to; Microsoft, Datto, Cisco Meraki, Fortinet, Draytek, Ubiquiti).
- Give system technicians help and direction for end-user computing with Windows and Apple devices and line-of-business apps.
- Proactive maintenance and management of clients' ICT environments and systems to guarantee high levels of availability and security.
- Provide on-site field help as necessary to address any problems that clients might be having.
- Help with IT audits by analysing the current environment of customers and documenting results.

**Qualifications -**
- A minimum of 5 years previous experience in a similar technical role
- Supervision or leadership experience with IT teams
- Experience with Windows OS, Azure, Microsoft O365, Windows Server and cloud security (desirable)
- Basic networking skill\knowledge including router and switches and working knowledge of connection protocols
- Knowledge and experience with mobile devices such as Android or Apple
- Experience working in virtualised infrastructure (Azure, VMware etc.)
- Demonstrated exceptional communication skills and an excellent phone and written etiquette are a must

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2777121

  • Service Desk Administrator

    5 days ago

    Adelaide Region SA, Australia Cleared ICT Full time

    Location: - Adelaide - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - Negotiable - Contact name: - Daniel Crowe- Job reference: - BBBH1638_1700799427 - Published: - 34 minutes ago Cleared are working with one of the largest defence contractors in Australia and are looking to speak to Service Desk Administrators...

  • Aso7 Ict Service Desk Lead

    1 week ago

    Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 652414 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with...

  • Service Desk Officer

    2 weeks ago

    Adelaide Region SA, Australia Uniting Communities Full time

    **Uniting Communities** is seeking two permanent full time **Service Desk Officers** to join our ICT team. The Service Desk Officer role supports customers by providing quality support and efficient incident resolution. The Service Desk Officer plays a crucial role in ensuring the smooth operation of the organisation’s technology functions, with...

  • Ict Service Desk Support Officer

    6 days ago

    Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 3 - $66,422 - $74,302 & APS 4 - $74,882 - $81,521 - Information and Communications Technology - Adelaide - SA, Brisbane - QLD, Canberra - ACT, Darwin - NT, Hobart - TAS, Melbourne - VIC, Perth - WA, Sydney - NSW Do you want to love where you work, who you work with and want to contribute to Australia’s climate change and energy agenda? Staff in the...

  • Service Desk Team Lead

    7 days ago

    Adelaide, Australia SA Government -DEPARTMENT FOR CHILD PROTECTION Full time

    **Department for Child Protection** **Job reference**: 670143 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone **Role Status**: Full-time term vacancy until 30 January 2026 **Remuneration**:ASO6 ($98,478 - $104,165 per annum) + 11.5% Superannuation **Role Details** We are currently seeking a **Service...

  • Service Desk Officer

    2 days ago

    Adelaide Region SA, Australia HAYS Full time

    A 6-Month contract with a highly regarded organisation based in Northern suburbs of Adelaide **Your new company** This well regraded SA government department has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. Their focus is communication and customer service. **Your...

  • Service Desk Analyst

    2 weeks ago

    Adelaide Region SA, Australia NEC Australia Full time

    NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to...

  • Service Desk Analyst

    2 weeks ago

    Adelaide Region SA, Australia NEC Australia Full time

    EC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to...

  • Service Desk Technical Specialist

    2 weeks ago

    Adelaide Region SA, Australia SilverChain Full time

    **Service Desk Technical Specialist** *** - WA or SA locations available - Hybrid working flexibility, WFH and the office - Long term contract position - through till 2026! **The opportunity** Silverchain has a fantastic opportunity for an **Service Desk Technical Specialist** with a can-do attitude to join our **Digital Services** team on a fixed term...

  • Help Desk Officer

    7 days ago

    Adelaide Region SA, Australia Granite Consulting Australia Full time

    Our client is growing their IT support team across Australia and is seeking a Help Desk Officer who is passionate about customer service and achieving positive outcomes for their customers. In this role you will provide level one IT support for users delivering technical troubleshooting for all aspects of computer hardware and...