Ict Service Desk Lead

1 week ago

Adelaide Region SA, Australia HAYS Full time

An ICT Service Desk Lead role based in the outskirts of Adelaide CBD

**Your new company**

This leading organisation is based in the outskirts of Adelaide CBD and they are looking for a Service Desk Lead to join their Service Delivery team.

**Your new role**

You will collaborate with the Service Delivery Manager to organise the ICT team and provide clients with important technical solutions. Your primary responsibility will be to provide direction, encouragement, and escalation for IT system technicians as they configure, install, maintain, debug, and document customer ICT solutions.

**What you'll need to succeed**

**Requirements -**
- Configuration, installation and troubleshooting of customer ICT solutions and projects including, Microsoft 365, Azure, SharePoint, Cloud and Virtualisation, Cyber Security Solutions, Storage and Backup, Computer Hardware and Networking Equipment, Routers and Firewalls (vendors include but not limited to; Microsoft, Datto, Cisco Meraki, Fortinet, Draytek, Ubiquiti).
- Give system technicians help and direction for end-user computing with Windows and Apple devices and line-of-business apps.
- Proactive maintenance and management of clients' ICT environments and systems to guarantee high levels of availability and security.
- Provide on-site field help as necessary to address any problems that clients might be having.
- Help with IT audits by analysing the current environment of customers and documenting results.

**Qualifications -**
- A minimum of 5 years previous experience in a similar technical role
- Supervision or leadership experience with IT teams
- Experience with Windows OS, Azure, Microsoft O365, Windows Server and cloud security (desirable)
- Basic networking skill\knowledge including router and switches and working knowledge of connection protocols
- Knowledge and experience with mobile devices such as Android or Apple
- Experience working in virtualised infrastructure (Azure, VMware etc.)
- Demonstrated exceptional communication skills and an excellent phone and written etiquette are a must

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2777121

  • Aps5 Ict Service Desk

    1 week ago

    Adelaide Region SA, Australia Hudson Australia Full time

    Our client is a medium size government body specializing in Health and invested in building confidence and trust, empowering consumers, complying with quality standards and promoting best practice. In joining their team, you will be welcomed into a small team focused on building positive work culture, team building and receiving excellent training and...

  • ICT Service Desk Specialist

    2 weeks ago

    Adelaide, South Australia beBeeICT Full time $67,589 - $72,333

    Job SummaryWe are seeking a highly skilled and motivated ICT Service Desk Analyst to join our team.The successful applicant will be responsible for delivering timely and effective first level ICT Service Desk support services to school, preschool and corporate-based customers throughout the Department for Education, South Australia.Main...

  • ASO3 - ICT Service Desk Analyst

    3 weeks ago

    Adelaide, South Australia Department for Education, South Australia Full time

    OverviewJoin to apply for the ASO3 - ICT Service Desk Analyst role at Department for Education, South Australia.The Information and Communication Technology (ICT) Service Desk Analyst is responsible for delivering timely and effective first level ICT Service Desk support services for school, preschools and corporate-based customers throughout the Department...

  • ASO3 - ICT Service Desk Analyst

    3 weeks ago

    Adelaide, South Australia Department for Education, South Australia Full time

    OverviewJoin to apply for the ASO3 - ICT Service Desk Analyst role at Department for Education, South Australia.The Information and Communication Technology (ICT) Service Desk Analyst is responsible for delivering timely and effective first level ICT Service Desk support services for school, preschools and corporate-based customers throughout the Department...

  • Aso3 - Ict Service Desk Analyst

    2 weeks ago

    Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 626144 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with...

  • Service Desk Officer

    1 week ago

    Adelaide Region SA, Australia Uniting Communities Full time

    Are you a tech-savvy problem solver with a passion for providing excellent customer service? We are seeking a dynamic and driven individual to join our team as a **Service Desk Officer** within our ICT team! As a **Service Desk Officer**, you'll be the first point of contact for our employees' technical queries and concerns. Your exceptional communication...

  • Service Desk Team Lead

    21 hours ago

    Adelaide, Australia SA Government -DEPARTMENT FOR CHILD PROTECTION Full time

    **Department for Child Protection** **Job reference**: 670143 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone **Role Status**: Full-time term vacancy until 30 January 2026 **Remuneration**:ASO6 ($98,478 - $104,165 per annum) + 11.5% Superannuation **Role Details** We are currently seeking a **Service...

  • Aps5 Ict Service Desk

    1 week ago

    Adelaide, South Australia Hudson Australia Full time

    Our client is a medium size government body specializing in Health and invested in building confidence and trust, empowering consumers, complying with quality standards and promoting best practice.In joining their team, you will be welcomed into a small team focused on building positive work culture, team building and receiving excellent training and...

  • Ict Service Desk Officer

    2 weeks ago

    Adelaide, South Australia Hays Full time

    A 6-month government contract opportunity for a Service Desk Officer based in Adelaide**Your new company**This government department offers a wide range of services to the public with the aim of creating a secure and peaceful environment by reducing crime and disorder. It is a large and complex organization that is constantly under public scrutiny and...

  • Service Desk Analyst

    5 days ago

    Adelaide Region SA, Australia NEC Australia Full time

    NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to...