Service Desk Analyst

6 days ago

Adelaide Region SA, Australia NEC Australia Full time

NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.
We are shaping the most efficient businesses and creating a safer society by solving tomorrow’s technology challenges.

**We now have an immediate opportunity for a Service Desk Analyst - Level 2 to join our Customer Service team in Adelaide.**

The purpose of this role is to provide Service Desk 2nd level Incident and Service Request resolution to ICT customers within agreed service levels whilst achieving high customer service and quality standards.

Key responsibilities will include:

- Ensuring the best customer experience by providing superior level of customer service at all times
- Providing an advanced level of technical and operational support to customers
- Support the Service Desk Level 1 team with enhanced technical capability and specialist skills in a mentoring role
- Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified
- Developing technical knowledge articles to support each customer’s individual requirements
- Meet or exceed all internal KPIs

We are now seeking people with recent experience in a customer service or service desk environment or similar to join our team. You will have a passion for ICT and would like to be part of a team delivering service and support with a great customer service focus. Your communication skills will allow you to interact positively with your fellow team members. You will also be self-motivated, with a positive attitude towards your work.

We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes, we take ownership of customer problems and are polite, friendly, patient and professional at all times.

At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction and you will enjoy a wide range of benefits such as paid parental leave, NEC Partner Product Discounts, access to great discounts at many retail providers, health and wellbeing program and much more.

**Australian Citizenship is required for this role.

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