Service Desk Analyst

2 weeks ago

Adelaide Region SA, Australia NEC Australia Full time

NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.
We are shaping the most efficient businesses and creating a safer society by solving tomorrow’s technology challenges.

**We now have an immediate opportunity for a Service Desk Analyst - Level 2 to join our Customer Service team in Adelaide.**

The purpose of this role is to provide Service Desk 2nd level Incident and Service Request resolution to ICT customers within agreed service levels whilst achieving high customer service and quality standards.

Key responsibilities will include:

- Ensuring the best customer experience by providing superior level of customer service at all times
- Providing an advanced level of technical and operational support to customers
- Support the Service Desk Level 1 team with enhanced technical capability and specialist skills in a mentoring role
- Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified
- Developing technical knowledge articles to support each customer’s individual requirements
- Meet or exceed all internal KPIs

We are now seeking people with recent experience in a customer service or service desk environment or similar to join our team. You will have a passion for ICT and would like to be part of a team delivering service and support with a great customer service focus. Your communication skills will allow you to interact positively with your fellow team members. You will also be self-motivated, with a positive attitude towards your work.

We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes, we take ownership of customer problems and are polite, friendly, patient and professional at all times.

At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction and you will enjoy a wide range of benefits such as paid parental leave, NEC Partner Product Discounts, access to great discounts at many retail providers, health and wellbeing program and much more.

**Australian Citizenship is required for this role.

  • Service Desk Analyst

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    A 3-Month Service Desk Analyst role with a well established defence organisation. **Your new company** This well-established organisation currently has an excellent opportunity for a Service Desk Analyst to join their supportive and technically skilled team. You’ll join the Defence industry working on long-term projects. **Your new role** You will...

  • Service Desk Analyst

    1 week ago

    Adelaide Region SA, Australia HAYS Full time

    Contract opportunity for a Service Desk Analyst. Based in the Adelaide CBD. **Your new company** This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer...

  • Service Desk Analyst

    2 days ago

    Adelaide Region SA, Australia HAYS Full time

    Service Desk Analyst Opportunity in Adelaide CBD **Your new company** This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer issues, VPN set up and more -...

  • Service Desk Analyst

    3 days ago

    Adelaide Region SA, Australia ElectraNet Full time

    **About ElectraNet**: ElectraNet builds, owns, operates, and maintains the South Australian high voltage transmission network that delivers electricity from generators to distributors and major load connected customers, enabling power to be supplied to homes, businesses, and communities. **The Opportunity**: The Service Desk Analyst is responsible for...

  • Service Desk Analyst

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    A 2-month Government contract opportunity for a Service Desk Analyst based in Adelaide **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer issues, VPN set up...

  • Service Desk Analyst

    7 days ago

    Adelaide Region SA, Australia ElectraNet Full time

    **About ElectraNet**: ElectraNet builds, owns, operates, and maintains the South Australian high voltage transmission network that delivers electricity from generators to distributors and major load connected customers, enabling power to be supplied to homes, businesses, and communities. South Australia is at the forefront of the transition to clean energy...

  • Service Desk

    6 days ago

    Adelaide Region SA, Australia HAYS Full time

    2 months contract opportunity for a Service Desk Analyst. Based in the Adelaide CBD. **Your new company** This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups,...

  • Service Desk Analyst

    2 weeks ago

    Adelaide Region SA, Australia NEC Australia Full time

    EC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to...

  • Service Desk Analyst

    1 week ago

    Adelaide, South Australia Paxus - Technology + Digital Talent Full time

    Position: Service Desk AnalystLocation: Adelaide, CBDRole Overview: Our client seeks a Service Desk Analyst to serve as the primary contact for ICT-related inquiries, providing prompt and effective first-level support. The ideal candidate will possess strong problem-solving skills and a customer-focused approach to efficiently address technical issues.Key...

  • Service Desk Analyst

    1 week ago

    Adelaide, South Australia Paxus - Technology + Digital Talent Full time

    **Service Desk Analyst Role Overview**Our client seeks a Service Desk Analyst to serve as the primary contact for ICT-related inquiries, providing prompt and effective first-level support. The ideal candidate will possess strong problem-solving skills and a customer-focused approach to efficiently address technical issues.Main Responsibilities:L1 & L2...