Service Desk Team Lead

7 days ago

Adelaide, Australia SA Government -DEPARTMENT FOR CHILD PROTECTION Full time

**Department for Child Protection**
**Job reference**: 670143
**Location**: 5000 - ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone

**Role Status**: Full-time term vacancy until 30 January 2026
**Remuneration**:ASO6 ($98,478 - $104,165 per annum) + 11.5% Superannuation

**Role Details**

We are currently seeking a **Service Desk Team Lead** to join the ICT and Information Management Directorate on a full-time term basis.

**In this role, you will be responsible for**:

- Leading a team to handle requests and incidents efficiently, whilst developing and evaluating Service Desk policies.
- Coordinating the delivery of regular performance, service audits and reviews whilst providing recommendations for service improvement.
- Maintaining service desk policies and procedures to support the ongoing productive use of agency infrastructure, hardware and software.
- Managing and reviewing all escalated requests and incidents raised through the Service Desk.

**To be successful in this role, you will have**:

- Experience in coordinating and providing effective ICT Service Desk support services.
- Exceptional written and verbal communication skills.
- Experience in managing a range of high-quality customer services associated with the delivery of ICT Service Desk functions.
- Knowledge of service and call management, processes and procedures relating to ICT and information management.

If you are looking for the opportunity to lead an enthusiastic team and solve complex issues, then we encourage you to apply.

**About the Business**

The Department for Child Protection (DCP) plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected.

**There are many benefits to working with DCP, including**:

- Leave loading and salary packaging opportunities.
- Paid parental and partner leave.
- Employee Assistance Program (confidential counselling for you and your family).
- Free annual flu vaccination for staff.
- Fitness Passport (gives you and your family access to a wide choice of gyms and pools across South Australia).

**Special Conditions**

To find out more about this role, including the **key selection criteria** and **special conditions**, please click on the attached role description.

To **apply** for this role, please click the 'apply' button to be re-directed to the DCP Career Portal.

**Applications close**: 03/06/2025 11:00 PM

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