ASO3 - ICT Service Desk Analyst

4 weeks ago

Adelaide, South Australia Department for Education, South Australia Full time
Overview

Join to apply for the ASO3 - ICT Service Desk Analyst role at Department for Education, South Australia.

The Information and Communication Technology (ICT) Service Desk Analyst is responsible for delivering timely and effective first level ICT Service Desk support services for school, preschools and corporate-based customers throughout the Department for Education for South Australia (the Department).

Responsibilities
  • Deliver timely and effective first level ICT Service Desk support services for school, preschools and corporate-based customers.
  • Utilise incident and request management processes to promptly restore normal service operations, efficiently fulfill standard service requests, or identify and assign them to the appropriate support teams.
  • Contribute to the continuous improvement of ICT Service Delivery operations and maximise ICT support service provision.
  • Apply best practice processes, including the Information Technology Infrastructure Library (ITIL) framework, in combination with strong ICT technical and communication skills.
  • Contribute to the delivery of the Delivering Digital ICT Master Plan and the ongoing improvement of ICT infrastructure services for government schools and preschools.
Qualifications
  • Essential: Nil
  • Desirable: ITIL v4 Foundations; A tertiary qualification in an ICT related discipline or equivalent experience
Special conditions
  • The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed, renewed every five years before expiry.
  • The incumbent will be required to undertake RRHAN –EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course, updated every three years.
  • For all other Special Conditions please refer to the attached Position Description.
Remuneration

ASO3 $67,589 - $72,033 per annum (1.0 FTE) + superannuation (12%) and leave loading

Enquiries

Enquiries can be directed to Sharon Jacka, ICT Service Desk Lead, via email:

Application instructions

Applications should be made through the IWorkForSA website. Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.

Additional Note

There are two vacancies available for full-time contract roles (1.0 FTE), each with an initial 12-month term.

Applications close

10/09/2025 11:30 PM

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Job details
  • Seniority level: Entry level
  • Employment type: Contract
  • Job function: Information Technology
  • Industries: Government Administration

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