ASO3 - ICT Service Desk Analyst

4 weeks ago

Adelaide, South Australia Department for Education, South Australia Full time
Overview

Join to apply for the ASO3 - ICT Service Desk Analyst role at Department for Education, South Australia.

The Information and Communication Technology (ICT) Service Desk Analyst is responsible for delivering timely and effective first level ICT Service Desk support services for school, preschools and corporate-based customers throughout the Department for Education for South Australia (the Department).

Responsibilities
  • Deliver timely and effective first level ICT Service Desk support services for school, preschools and corporate-based customers.
  • Utilise incident and request management processes to promptly restore normal service operations, efficiently fulfill standard service requests, or identify and assign them to the appropriate support teams.
  • Contribute to the continuous improvement of ICT Service Delivery operations and maximise ICT support service provision.
  • Apply best practice processes, including the Information Technology Infrastructure Library (ITIL) framework, in combination with strong ICT technical and communication skills.
  • Contribute to the delivery of the Delivering Digital ICT Master Plan and the ongoing improvement of ICT infrastructure services for government schools and preschools.
Qualifications
  • Essential: Nil
  • Desirable: ITIL v4 Foundations; A tertiary qualification in an ICT related discipline or equivalent experience
Special conditions
  • The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed, renewed every five years before expiry.
  • The incumbent will be required to undertake RRHAN –EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course, updated every three years.
  • For all other Special Conditions please refer to the attached Position Description.
Remuneration

ASO3 $67,589 - $72,033 per annum (1.0 FTE) + superannuation (12%) and leave loading

Enquiries

Enquiries can be directed to Sharon Jacka, ICT Service Desk Lead, via email: sharon.jacka@sa.gov.au

Application instructions

Applications should be made through the IWorkForSA website. Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.

Additional Note

There are two vacancies available for full-time contract roles (1.0 FTE), each with an initial 12-month term.

Applications close

10/09/2025 11:30 PM

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Job details
  • Seniority level: Entry level
  • Employment type: Contract
  • Job function: Information Technology
  • Industries: Government Administration

#J-18808-Ljbffr

  • ASO3 - ICT Service Desk Analyst

    4 weeks ago

    Adelaide, South Australia Department for Education, South Australia Full time

    OverviewJoin to apply for the ASO3 - ICT Service Desk Analyst role at Department for Education, South Australia.The Information and Communication Technology (ICT) Service Desk Analyst is responsible for delivering timely and effective first level ICT Service Desk support services for school, preschools and corporate-based customers throughout the Department...

  • ASO3 - ICT Service Desk Analyst

    2 days ago

    Adelaide, South Australia Department for Education, South Australia Full time $67,589 - $72,033 per year

    Department for EducationJob reference:696228Location:5000 - ADELAIDEJob status:Short Term ContractEligibility:Open to EveryoneWhy work with usEvery child and young person deserves a great education.We have a strategy that aims to unlock every child's potential now and into the future, one that in partnership with learners, students, parents and the wider...

  • ict service desk analyst

    4 days ago

    Adelaide, South Australia Department for Education, South Australia Full time $67,589 - $72,333 per year

    Department for EducationJob reference: 696228Location: ADELAIDEJob status: Short Term ContractEligibility: Open to Everyone Why work with usEvery child and young person deserves a great education.We have a strategy that aims to unlock every child's potential now and into the future, one that in partnership with learners, students, parents and the wider...

  • ict service desk officer

    2 days ago

    Adelaide, South Australia Department for Environment and Water, South Australia Full time $67,589 - $72,933 per year

    Department for Environment and WaterJob reference: 694822Location: ADELAIDEJob status: Long Term ContractEligibility: Open to Everyone About the Role: The ICT Service Desk Officer is responsible for providing Level One ICT Support, ensuring that all reported incidents and requests are accurately recorded, reviewed, updated and resolved, and that high...

  • ICT Service Desk Analyst

    4 days ago

    Adelaide, South Australia Jobs via eFinancialCareers Full time $60,000 - $80,000 per year

    A contract till the end of January 2026 for a Service Desk Officer based in McLaren ValeYour new companyOur client is a well-established educational organisation committed to delivering high-quality learning experiences supported by robust technology infrastructure. The ICT team plays a vital role in ensuring seamless digital operations across the campus,...

  • Service Desk

    7 days ago

    Adelaide, South Australia Harrison McMillan Pty Ltd Full time $60,000 - $90,000 per year

    Join a dynamic ICT team as aService Desk Officer, providing frontline support and excellent customer service to staff across a large and complex organisation.About the Company:Our client is a major public sector organisation delivering essential services to the South Australian community. With a strong focus on innovation, collaboration, and service...

  • Service Desk Analyst

    2 days ago

    Adelaide, South Australia Hudson Full time $60,000 - $80,000 per year

    Position Title:Service Desk Analyst Location:Level 4, Rundle Mall Plaza, Mawson Lakes Campus, Remote as agreed with the UniversityEstimated Commencement: Late August 2025  Estimated End: June 2026  Salary:  $50-$55ph+super  Requirement Overview Adelaide University is seeking a IT Service Desk Analysts to work closely with subject matter experts,...

  • Senior / Lead IT Service Desk Analyst

    3 weeks ago

    Adelaide, South Australia ZSoft Technologies Pty Ltd Full time

    Senior / Lead IT Service Desk Analyst – AdelaideSenior / Lead IT Service Desk Analyst to provide frontline IT support and guide the Service Desk team during a major technology transformation.This role involves delivering Level 1 and Level 1.5 support to staff, students, and affiliates, while also acting as a point of escalation, mentoring analysts, and...

  • Service Desk Analyst

    3 weeks ago

    Adelaide, South Australia Ethan Global Pty Full time

    ETHAN Adelaide, South Australia, AustraliaService Desk AnalystETHAN Adelaide, South Australia, Australia1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job Type: Permanent - Full TimeLocation: AdelaideJob Category: Information TechnologyWhen the rest of the world is headed left, Ethan goes right. We're...

  • Senior / Lead IT Service Desk Analyst

    4 days ago

    Adelaide, South Australia ZSoft Technologies Pty Ltd Full time $60,000 - $90,000 per year

    Senior / Lead IT Service Desk Analyst – AdelaideSenior / Lead IT Service Desk Analystto provide frontline IT support and guide the Service Desk team during a major technology transformation.This role involves deliveringLevel 1 and Level 1.5 supportto staff, students, and affiliates, while also acting as a point of escalation, mentoring analysts, and...