Aso3 - Ict Service Desk Analyst

1 day ago

Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

**Department for Education**
**Job reference**: 626144
**Location**: 5000 - ADELAIDE
**Job status**: Long Term Contract
**Eligibility**: Open to Everyone

**Why work with us**:
Every child and young person deserves a great education.

We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents, and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.

Together we will make our education system the best it can be.

When our children and young people thrive, so do our communities and our state.

**About the Role**:
The Information and Communication Technology (ICT) Service Desk Analyst is responsible for delivering timely and effective first level ICT Service Desk support services for school, preschools and corporate-based customers throughout the Department for Education for South Australia (the Department).

The ICT Service Desk Analyst utilises request and incident management processes to restore normal service operations as quickly as possible, or to identify and submit jobs to the relevant teams for fulfilment/resolution. The role contributes to the continuous improvement of ICT Service Delivery operations and ensures efficient work practices to maximise ICT support service provision.

Best practice processes are utilised, including the Information Technology Infrastructure Library (ITIL) framework; these are combined with a high level of ICT technical and communication skills. This work contributes to the “Delivering Digital” ICT Master Plan and is focused on the ongoing improvement of ICT infrastructure services delivered to government schools and preschools.

**Desirable** **Qualifications**:

- ITIL v4 Foundations
- A tertiary qualification in an ICT related discipline or equivalent experience**
**Special Conditions**:
The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN -EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.

For all other Special Conditions please refer to the attached Position Description.

**Remuneration**:
ASO3 $67,589 - $72,033 per annum (1.0 FTE), plus superannuation.

**Enquiries**:
**Application Instructions**:
Applications should be made through the IWorkForSA website.

Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.**
**Additional Note**:
Two full-time contract roles (1.0 FTE), initial 12-month term contract.

**Applications close**: 24/10/2024 11:30 PM

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