Retail Billing and Operations Analyst

2 weeks ago


Melbourne, Australia ZEN Energy Full time

**Retail Billing and Operations Analyst**

Location: Melbourne, VIC

**Salary**: $98,000 to $108,000 base plus super

Advertisement Length: 30/05/2025 to 14/06/2025

About ZEN Energy

ZEN stands for Zero Emissions Now. That is our call to action and arms for all those passionate about taking action to stop climate change and being part of Australia’s single greatest economy-wide change - the energy transformation.

ZEN is accelerating Australia’s path to becoming a renewable

energy Superpower and is Australia’s first energy company to have a near-term science-based emissions reduction target in line with limiting global warming by 1.5°C.

In the 5 years since we secured our electricity retail license, we have brought together a community of sustainability-driven customers (governments, businesses, industries, and residents), renewable energy suppliers and capital partners. Our key customers include the South Australian Government, CSIRO’s sites in New South Wales, Victoria, and the Australian Capital Territory, Bunnings in Victoria and South Australia and the Southern Sydney Regional Organisation of Councils (SSROC) which comprises twenty-five local councils in New South Wales, four of them in the top ten by size.  

We have contracted renewable energy and environmental certificates from a significant portfolio of solar and wind farms across Australia and are actively growing our firmed renewable energy supply.

We are active members of the Diversity Council of Australia, The Clean Energy Council, the Melbourne Chamber of Commerce and Showcase SA. We recently launched the first phase of our reconciliation action plan, have a thriving women’s network, ZEN-A, and an active Wellbeing program, designed, and led by our team.

OUR PURPOSE IS TO LEAD COMMUNITIES INTO THE ZERO CARBON WORLD.

We seek to hire unique individuals who are as committed to our purpose as we are, and who want to work with a team whose key values match ours. And, for the record - our people decide our values - not an external consultant

This role is responsible for the timely and accurate retail customer onboarding and billing process, including responsibility for the relevant business systems, processes, tools and to provide support for a diverse range of business stakeholders (including sales, account managers and finance) regarding billing/retail operations issues. Develop hands-on technical solutions and/or act as an advocate for delivery within existing support teams. Assist the initial sizing/scoping of initiatives or feasibility studies of different types of improvement opportunities.

Key Responsibilities and Accountabilities:
1. Day to day management of the operation and maintenance of retail billing and settlement systems and all associated systems, processes, and tools to ensure they are efficient, timely and accurate. Includes routine and manual billing, adjustments, and fee/charge reconciliations

2. Ongoing direct liaison with the billing system. Includes (i) scoping, raising and managing issues and change requests through to completion; (ii) monitoring and ensuring billing system and delivery performance is at or above agreed levels.

3. Ensure system robustness by auditing input/output data quality and system performance and resolving issues as they occur.

4. Lead the identification, development and implementation of a range of continuous improvement initiatives regarding billing system functions and the associated business processes and procedures.

5. Support stakeholders across the business (including finance, pricing, sales and account managers as required) in terms of their data/information needs< ad-hoc analysis, system operation and any associated training. Ensure that business processes across the business are streamlined without gaps or duplication.

6. Directly liaise with industry participants (including AEMO, meter data service providers and distributors) to promptly diagnose and resolve issues as required.

7. Problem Solving & Decision Making. Includes (i) Formulate useful analysis from the available data, systems, and models (ii) Define the specifics of what needs to be delivered, a confident hands-on attitude is also a necessity (iii) Flexible approach and able to take on a strategic view to deliver results under constantly changing priorities

8. Perform other retail operations tasks, including supporting and performance B2B/B2M functions, as required.

9. Carry out other ad-hoc duties as required from time to time

As part of the ZEN team, you will be curious, have a bold imagination, strive to be your best in everything you can do and be ready to laugh and have fun at work.

Education and Qualifications
- 1-3 years’ work experience (retail electricity preferred)
- Formal qualifications - tertiary qualification preferred, not mandatory

Skills and Experience
- Familiarity with key National Energy Market retail processes, such as Change Requests, Service Orders, meter data provision, billing cadences
- S


  • Billing Analyst

    1 hour ago


    Melbourne, Australia Ampol Full time

    Permanent - Full Time - Based in East Melbourne, VIC - Be part of a growing and exciting business that is reshaping the future of energy. **About Ampol** We are proud of our heritage. We have been powering better journeys for all Australians for over 100 years. As Australia’s very own fuel brand we are committed to making those journeys easier by meeting...

  • Billing Analyst

    7 days ago


    Melbourne, Australia Alinta Energy Full time

    **Hybrid working combining office-based and work from home**: - **Based in Southbank, Melbourne CBD, modern offices with Yarra views**: - **Join a high performing and collaborative team environment** **About Alinta Energy**: **At Alinta Energy, we’re constantly striving to do better. Whether it’s lowering customers costs, providing world class local...

  • Billing Analyst

    3 days ago


    City of Melbourne, Australia Access Telehealth Full time

    Access Telehealth is a fast-growing scale-up at the forefront of the telehealth sector, delivering innovative healthcare solutions nationwide. We are seeking a Senior Billing Analyst to join our team and play a key role in ensuring accurate, timely, and compliant billing. Work for a leader in telehealth during an exciting time of growth and change Access...


  • Melbourne, Victoria, Australia Global Retail Brands Australia Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Global Retail Brands AustraliaWe are proud to introduce an exciting opportunity within Global Retail Brands, Australia's premier specialty homewares retailer, boasting a vast network of 300 stores nationwide. Due to an internal promotion, we are actively seeking...


  • Melbourne, Victoria, Australia Global Retail Brands Australia Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Global Retail Brands AustraliaWe are proud to introduce an exciting opportunity within Global Retail Brands, Australia's premier specialty homewares retailer, boasting a vast network of 300 stores nationwide. Due to an internal promotion, we are actively seeking...


  • Melbourne, Victoria, Australia Maltem Australia Full time

    Pricing and Billing Analyst (Energy C&I Systems)We are looking for a Senior Business Analyst to play a key role in the evolution and day-to-day support of our billing, pricing, and forecasting platforms. This role is essential to keeping operations reliable, compliant, and continuously improving across critical energy systems.Take ownership of billing,...


  • Melbourne, Victoria, Australia Maltem Australia Full time

    Pricing and Billing Analyst (Energy C&I Systems)We are looking for a Senior Business Analyst to play a key role in the evolution and day-to-day support of our billing, pricing, and forecasting platforms. This role is essential to keeping operations reliable, compliant, and continuously improving across critical energy systems.Take ownership of billing,...

  • Operational Analyst

    7 days ago


    Melbourne, Australia AGL Energy Full time

    Powering Australian Life. At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our...


  • Melbourne, Victoria, Australia Maltem Australia Full time $90,000 - $120,000 per year

    We are looking for aSenior Business Analystto play a key role in the evolution and day-to-day support of ourbilling, pricing, and forecasting platforms. This role is essential to keeping operations reliable, compliant, and continuously improving across critical energy systems.Your responsibilitiesTake ownership of billing, pricing, and forecasting...

  • Application Analyst

    2 hours ago


    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | CBD Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Accounting, Health and Allied Health, Human Resources Reference: 75273 **Application Analyst - Billing** - **Shape the future of pathology in Victoria through the implementation of a new Laboratory information System (LIS)**: -...