Analyst, Billing Analytics

2 days ago

Greater Melbourne Area, Australia Alinta Energy Full time
  • Deliver actionable insights to improve billing operations
  • Collaborate across teams to drive data-led decisions
  • Enjoy flexible working, energy discounts & career growth

Alinta Energy is one of Australia's biggest energy retailers, generators and developers with over 1.1 million customers. Australia's energy system is undergoing the biggest transformation in its history and we're right there with it. We're investing in and developing large-scale renewables and storage projects as part of our ongoing effort to provide our customers with reliable, affordable and sustainable energy.

We understand that flexibility matters when considering your next role. Let us know your requirements, and we'll carefully consider how we might accommodate them.

Ready to make a real impact?
Join our Retail Operations team in Melbourne and play a key role in transforming billing analytics. You'll work with large datasets to uncover trends, drive process improvements, and support strategic decisions that enhance customer experience and operational efficiency.

Why you'll love working here
At Alinta Energy, we're taking real action to deliver reliable and sustainable energy for Australia — and that practical approach runs through everything we do. You'll get clear direction, genuine flexibility, and the support you need to grow, all while working on projects that make a lasting difference. We're big enough to create impact, but small enough that your ideas and effort will always be seen.

There are plenty of other great benefits of working for Alinta Energy, including flexible working, energy discounts, an Employee Assistance Program (EAP), a paid volunteer day each year, fully stocked kitchens, and lots more.

What You'll Do

  • Coordinating and governing work allocation to Billing BPO teams
  • Performing daily reconciliation of billing data across systems
  • Driving resolution of billing exceptions and system defects
  • Supporting UAT for billing system enhancements and defect fixes
  • Delivering strategic insights through advanced data analysis

Your Experience

  • 2+ years in billing analysis experience
  • Proficient in SQL, Excel, and Power BI for reporting and analysis
  • Strong analytical mindset and attention to detail
  • Excellent communication and stakeholder engagement skills
  • Experience managing billing defects and system testing cycles

Please note this role requires full working rights within Australia.
This role is best suited to a proactive individual with a passion for data, process improvement, and collaboration in a fast-paced environment.

Like what you're seeing?
If you like the sound of this, and you've got experience in a similar role, we'd love to talk to you. Come and
discover better together
with Alinta Energy.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

If your application progresses, we will need to complete background and pre-employment checks, such as immigration checks, reference checks, criminal background checks, qualification checks, and additional checks for roles related to finance.

Our Diversity Commitment
Alinta Energy offers a truly diverse, safe and supportive work environment. As an equal opportunity employer, Alinta Energy encourages applications from any qualified person, including First Nations Australians, members of the LGBTQIA+ community, people of all ages and people living with a disability. We are also proud to be a WORK180 Endorsed Employer and we are committed to advancing women's careers.

We look forward to hearing from you.
Click 'Apply' to submit your application.

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