Service Manager

Requisition No: 4756
- Executive Division: Operations
- Division: Western Health at Home
- Program: Sub-Acute at Home
- Department: SACS
- Enterprise Agreement: Varied Health and Allied Services, Managers and Ad
- Job Function: Administration & Leadership
- Project:

- **Location**:Sunshine Hospital
- **Employment Type**:Ongoing, Full-Time
- **Salary**:HS6

**About the role**:
Are you a forward-thinking Allied Health leader looking to drive impactful change in rehabilitation care? This is an exciting opportunity to lead the Specialised Rehabilitation Program (SRP) at Western Health — a dynamic, community-based outpatient service focused on optimising recovery and helping people live more healthy days at home.

As Service Manager, you will play a pivotal role in shaping the strategic direction, operational excellence, and team culture of a multidisciplinary program delivering high-quality, short-term rehabilitation after hospitalisation, illness, or injury.

The Specialised Rehabilitation Program provides timely, goal-oriented care that supports functional recovery, promotes independence, and reduces hospital readmissions. Delivered by a collaborative Allied Health team, this service enhances patient outcomes through coordinated, evidence-based rehabilitation in the community setting.

**Key responsibilities**:

- Provide strategic and operational leadership, ensuring service delivery aligns with Western Health strategic plan and Best Care principles.
- Drive continuous service improvement, identifying opportunities to enhance patient experience, access, and outcomes.
- Lead and support a skilled multidisciplinary team, fostering a positive, high-performance culture.
- Oversee daily operations including workforce planning, resource management, and service coordination.
- Ensure high standards of clinical governance, patient safety, and compliance.
- Facilitate staff development and mentorship, supporting growth and capability across the team.
- Engage stakeholders and strengthen partnerships across acute, community, and primary care settings.

**About you**:

- A tertiary qualification in an Allied Health discipline and registration with AHPRA.
- Demonstrated experience in healthcare leadership, ideally within rehabilitation or community-based models of care.
- Exceptional skills in communication, collaboration, and strategic thinking.
- Proven ability to drive service innovation and lead teams through change.
- Commitment to safe, person-centred care and quality improvement.
- A valid Victorian Driver Licence for community service delivery

Position Description

**About Western Health**

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.

With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.

We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include

oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.

We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.

Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.

**Why join us?**

**Compensation and benefits**
- Competitive salary packages aligned with market standards.
- Health and wellbeing programs, including flexible work arrangements.
- Scholarships and grants to support your continuous learning journey.

**Learning and development opportunities**
- Access the Western Health Learning Academy (WHA) for personalised learning pathways.
- Professional growth programs, including postgraduate studies and clinical education.
- Mentorship and career support.

**Community impact and inclusion**
- Make a meaningful difference in patients’ lives through compassionate care.
- Join a workforce that champions diversity and inclusion.
- Engage in community wellbeing initiatives and groundbreaking healthcare research.

**Organisational culture and environment**
-