Service Desk Analyst
1 week ago
Primary Location
Melbourne, VIC
Job Description Summary
An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office
About the Role
Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in providing front line IT support across all Service Stream business units, ensuring that all assigned IT incidents and service requests are assessed, remediated or evaluated for escalation in a timely manner and aiming to provide a high level of Customer Satisfaction. Based in our Collin Street, Melbourne office, this opportunity is offered under a Maximum Term, Full-Time contract.
Nature of position: Maximum Term, Full-Time
Location: Melbourne, VIC
Reporting Line: Service & support Lead- Assist the improvement of operational KPI’s- Support with the implementation and roll-out of new and enhanced processes- Record, track, and document the service desk request problem-solving processes used to try to resolve each incident, including all successful and unsuccessful decisions made, and actions taken- Continually developing and utilising knowledge of technologies and skills relevant to the Service Desk- Perform necessary system administration tasks
What do you bring?
We are looking for a resilient individual who has excellent communication skills and a proactive manner of thinking.
In addition to the above, we require an individual with:
- Strong analytical and problem-solving skills to be able to diagnose, resolve entry level technical and hardware issues- Previous experience in technical support level or relevant educational qualifications- A sound understanding of Outlook / Microsoft exchange / active directory is essential-
- Experience with installation/troubleshooting of software and hardware (desktop) faults
About Us
ServiceStream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.
ServiceStream is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI and other diverse groups to strengthen relationships and benefit our people, clients, and communities.
ServiceStream are a signatory to the Veterans Employment Commitment.
We value the skills and experience of ex-ADF members and their partners and will strongly consider veterans who meet the key criteria for our employment opportunities
Department
GBIS
How to Apply
-
Service Desk Analyst
4 weeks ago
Melbourne, Australia Service Stream Full timePrimary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...
-
Service Desk Analyst
1 week ago
Melbourne, Australia Technology People Australia Full timeService Desk Analyst - Contract - 6 Months - $300-400 Per Day My client is looking for a Service Desk Analyst to join a busy service desk. Key Skills: - Excellent communication experience - Service Now experience - Ability to have a high first fix rate - Must be able to demonstrate professionalism This role is 6 months and will be hybrid for the right...
-
Service Desk Analyst
1 week ago
Melbourne, Australia Fujitsu Full timeAbout the job Service Desk Analyst **Service Desk Analyst** **Melbourne location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to...
-
Service Desk Analyst
2 weeks ago
Melbourne, Australia Granite Consulting Australia Full timeThe Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and effective way. Essential: - Minimum of 2-3 years’ experience in an IT support/helpdesk/service...
-
Service Desk Analyst
3 days ago
Melbourne, Australia Technology People Australia Full time**Service Desk Analyst** - South Melbourne - Outstanding leader - $61k - $65k + super + on call allowance **About the company** Technology People have partnered with a leading supplier of media and communications in Australia. With almost 100 radio stations under the brand alongside over 90 free to air TV signals, this business impacts over 10% of the...
-
Service Desk Analyst
2 weeks ago
Melbourne, Australia Granite Consulting Full timeAmazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...
-
Service Desk Analyst
4 days ago
Melbourne, Victoria, Australia Talent Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from TalentSenior IT Recruitment Consultant at Talent InternationalInitial 6 month contract | Potential for extensionsGovernment Authority | Level 1 ICT Support | ITIL FrameworkThe Role: This Government Authority is seeking a Service Desk Analyst to provide...
-
IT Service Desk Analyst
4 weeks ago
Melbourne, Australia Profusion Group Full time**Company Overview** *** Profusion is working with a global client who are seeking a motivated IT Service Desk Analyst to join their high performing and close-knit team. **Role Overview** *** Working as an IT Service Desk Analyst you will work across L1 and L2 tickets joining an established Service Desk team who support a medium sized global corporate...
-
Service Desk Analyst
2 weeks ago
Melbourne, Australia Granite Consulting Full timeAmazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...
-
Service Desk Analyst
4 days ago
Melbourne, Australia Optus Full time**Service Desk Analyst**: **Date**:13 Nov 2024 **Location**: Melbourne, Australia **Company**:Singtel Group **It starts with YES!** As a Service Desk Analyst (SDA) you’re required to act as a central point of contact providing assistance to Optus customers and enabling them to make effective use of their Optus products and services. You will be...
-
Service Desk Analyst
3 weeks ago
Melbourne City Centre, Australia HAYS Full time8 Week Contract | Immediately Available Service Desk Analyst | 2+ Years Experience | Melbourne CBD 1ST & 2ND LINE TECHNICAL SUPPORT - Immediate Start - Professional, friendly team working within a collaborative environment - Hybrid work environment, providing support to CBD Office IT Service Desk Analyst job available at cutting-edge Energy organisation |...
-
Service Desk Analyst
1 week ago
Melbourne, Australia Talent International Full time**Job Details**: **Location** Melbourne **Salary** AU$45 - AU$50 per hour **Job Type** Full Time **Ref** BBBH102429_1685665320 **Contact** Chris Mackay **Posted** about 2 hours ago Service Desk Analyst - Initial 4 - 6 Month contract opportunity - Inner City Location - Private Healthcare - Level 1 and 2 Support - Hyper Care This large private...
-
IT Service Desk Analyst
2 weeks ago
Melbourne, Australia Australian Bureau of Meteorology Full timeAPS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...
-
Service Desk Analyst
1 week ago
Melbourne, Australia Robert Half Full timeOur client is one of Australia's largest law firms, seeking 2 experienced and driven Service Desk Analysts to join their team in Melbourne's CBD. **The Company** Our client is one of Australia's largest, established and most successful law firms. They are now seeking 2 experienced and driven Service Desk Analyst's to grow their team and aid in supporting...
-
IT Service Desk Analyst
3 weeks ago
Melbourne, Australia Corptec Technology Partners Full time**About Corptec** - Corptec Technology Partners is an international player in the areas of business transformation and organizational performance. Our diversified client portfolio includes Australia’s best and brightest in FinTech, Retail, Telco, and Government organizations. We’re urgently hiring an **IT Service Desk Analyst** to join our client. As a...
-
Service Desk Analyst
2 days ago
Melbourne City Centre, Australia HAYS Full timeService Desk Analyst | Healthcare Industry | Fast Growing Organisation | South-Eastern Suburbs **Your new company** Work with a well established Healthcare organisation, as they grow their Service Desk team! Based in Melbourne's, South Eastern Suburbs, our client offer a hybrid working model where they can enjoy collaborating in the office 3 days per week....
-
Digital Service Desk Analyst
4 weeks ago
Melbourne, Australia Certus Recruitment Group Full time**Digital Service Desk Analyst** **Melbourne CBD** **92-105k Salary + Super + Benefits** Our enterprise-level client, a recognised name, is experiencing growth throughout Australia. Due to their ongoing commitment to excellence and their large digital transformation, they have an immediate opening for a Digital Service Desk Analyst to be based in Victoria,...
-
Service Desk Analyst
3 weeks ago
Melbourne, Victoria, Australia CitiPower and Powercor Full timeGet AI-powered advice on this job and more exclusive features.Company DescriptionCitiPower and Powercor own and operate electricity distribution networks servicing 1.2 million customers, enabling the transition to a clean energy future. Our networks provide reliable, safe, and affordable electricity supplies, playing a crucial role in the energy supply...
-
Service Desk Analyst
4 days ago
Melbourne, Australia Talent International Full time**Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH95230_1666838186 **Contact** Xavier Cusack **Posted** about 6 hours ago - WFH - Melbourne CBD location - Government agency Our Client is looking for a Service Desk Analyst to be responsible for the day-to-day support and future design of the...
-
IT Service Desk Analyst
5 days ago
Melbourne, Australia Citywide Full time**IT Service Desk Analyst**: **Job no**: 494574 **Work type**: Full time **Location**: Melbourne - CBD & Inner Suburbs **Categories**: Information & Communication Technology Citywide have an opportunity for a **Level 1 Service Desk Analyst** to join our close knit and supportive team. Reporting to the IT Service Desk Lead, you will be handling technical...
