Service Desk Analyst
1 week ago
Primary Location
Melbourne, VIC
Job Description Summary
An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office
About the Role
Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in providing front line IT support across all Service Stream business units, ensuring that all assigned IT incidents and service requests are assessed, remediated or evaluated for escalation in a timely manner and aiming to provide a high level of Customer Satisfaction. Based in our Collin Street, Melbourne office, this opportunity is offered under a Maximum Term, Full-Time contract.
Nature of position: Maximum Term, Full-Time
Location: Melbourne, VIC
Reporting Line: Service & support Lead- Assist the improvement of operational KPI’s- Support with the implementation and roll-out of new and enhanced processes- Record, track, and document the service desk request problem-solving processes used to try to resolve each incident, including all successful and unsuccessful decisions made, and actions taken- Continually developing and utilising knowledge of technologies and skills relevant to the Service Desk- Perform necessary system administration tasks
What do you bring?
We are looking for a resilient individual who has excellent communication skills and a proactive manner of thinking.
In addition to the above, we require an individual with:
- Strong analytical and problem-solving skills to be able to diagnose, resolve entry level technical and hardware issues- Previous experience in technical support level or relevant educational qualifications- A sound understanding of Outlook / Microsoft exchange / active directory is essential-
- Experience with installation/troubleshooting of software and hardware (desktop) faults
About Us
ServiceStream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.
ServiceStream is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI and other diverse groups to strengthen relationships and benefit our people, clients, and communities.
ServiceStream are a signatory to the Veterans Employment Commitment.
We value the skills and experience of ex-ADF members and their partners and will strongly consider veterans who meet the key criteria for our employment opportunities
Department
GBIS
How to Apply
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