IT Specialist

**Job Number** 24025677

**Job Category** Information Technology

**Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**AUTHENTICALLY YOU**

W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney is now casting for a full-time Information Technology Specialist to assist in day-to-day IT operations need. The role reports to the IT Manager.

To be successful as a IT Specialist you will possess good time management skills and are deadline driven, highly skilled at multi-tasking and prioritising tasks. You will have superior customer service skills as well as problem solving, troubleshooting and influencing skills. To be pro-active and assist IT Manager to streamline our IT system functions and operations and maintain highest ethical standards and confidentiality.

**LIFE WITH THE WORKS**

We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn’t work with a side of life. This is - Life. With the Works.

**BENEFITS**
- Milestone Recognition
- Sabbatical Leave
- Leave Portability
- Love Learning
- Career Growth
- Bonvoy Eligibility
- Overall Wellbeing
- Flexible Working
- Birthday Leave

**TALENT PROFILE**

**Education & Experience Required**
- Bachelor’s degree in Information Technology or relevant field
- Minimum one-year experience as IT Specialist or IT Service desk support
- Hotel experience will be an advantage
- Possess excellent verbal and written communication and Microsoft Office skills, and a strong attention to detail

**KEY RESPONSIBILITIES**

Reporting to the IT Manager, responsibilities and essential job functions include but are not limited to the following:
**General**
- Maintains documented balanced scorecard and annual goals and focus on achieving these goals.
- Executes, prioritizes, organizes, and accomplishes assigned work.
- Demonstrates and applies Information Resources knowledge by keeping up-to-date technically and applies new knowledge to their job.
- Completes other reasonable duties as requested by leadership.
- Providing technical support to all Talent, and to clients, end users and relevant stakeholders.
- Assisting with a wide range of issues, including connection problems, data access, network failures, poor computer performance and cloud migration
- Commissioning and installing upgrades, repairs, maintenance programmes and data transfers.
- Solving problems with various appliances, including printers, scanners, desktop and laptop computers, handheld devices, and servers.
- Creating IT tickets via ticket-tracking software and monitoring progress of individual task pathways.

**Process**
- Maintains IT related inventory for the hotel.
- Manages backups and technology disaster recovery planning and execution.
- Generates systems communications for property users to provide user tips, alert users of system problems, and inform Talent of progress or status.
- Monitors effective flow of issue management amongst Support Desk, and technology partners.

**People**
- Builds and maintains positive and effective relations with all the stakeholders.
- Meets all IT technology partners servicing the property on a routine and ad hoc basis.
- Verifies effective induction program for new Talent or those in new or different roles.
- Build and maintain positive and effective relations with direct team members.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.