Software Sales Support Specialist

1 week ago

Sydney, Australia Brennan IT Full time

**Why work for Brennan?**
We are a national company with a reputation for delivering technical excellence, innovation and high-quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

**Brennan IT benefits include**:

- A strong culture underpinned by values that are truly lived every day
- An environment that embraces learning and development of all employees
- Flexibility to work in the way that brings out the best in you
- The ability to do what you love, in an environment that supports you
- A focus on health and well-being - social club, sporting teams, discounted technology purchases, health checks and more
- Discounted IT hardware and software products

**The Role**:
As a result of our continued growth, we are looking to fill a Software Sales Support Specialist to join our Cloud Practice. The role is based in Sydney or Melbourne on a permanent basis.

This role will be a support focused professional providing administrative support to our team of software sales and licensing specialists. The key objectives is to process software sales with a customer-focused attitude ensuring that the client is satisfied and their needs are met.

To ensure success, the software sales support specialist should have related experience and demonstrable administrative expertise.

**Key activities**:
**Client interaction and Sales support**
- Quoting and Renewals support across all territories.
- Help troubleshoot problems with customer orders, customer accounts and other related issues
- Monitor sales performance through sales tracking tools and report progress to sales representatives - Follow up on Quotes with Suppliers, Customers and ensure orders have been placed
- Identify and keep up with sales trends - Provide reports to Software specialist on orders placed, fulfilled and any licensing queries that needs a specialist to be involved.
- Identify where improvement is needed in sales practices and make suggestions for improvements
- Opportunity, Pipeline and Forecasting support for Software Sales Specialists.
- Maintain accurate data for customers which relates to proposals, contracts and correspondence in systems.

**Training and Development**
- Do required Vendor Training & Certifications as directed by your manager.
- Understanding internal processes to efficiently produce solutions and manage issues

**What skills and experience you bring**:

- Demonstrable experience in IT sales support administration, or similar role. Minimum 2 years experience
- Experience with client relationship management (CRM) systems, or similar.
- Exceptional interpersonal skills and a proactive approach toward problem-solving.
- Self-motivated, task-focused, able to use your own initiative and work both autonomously and as part of a team
- Manage time effectively and be able to prioritise to meet deadlines
- Delivery of consistent and exceptional customer service experience

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check.

Brennan IT is an equal opportunity employer.

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