Clinical Incident Coordinator

Description And Requirements

• Lead and support the management of clinical incidents, ensuring timely investigation, documentation, and reporting in alignment with regulatory and organisational standards
• Drive continuous improvement by analysing incident trends, identifying systemic issues, and collaborating with clinical teams to implement effective risk mitigation strategies.

The opportunity
In the role of Clinical Incident Coordinator, you will work as an integral member of the Clinical, Care and Quality team to support the clinical risk (incident) management program across Regis.

How you will make an impact as part of the Critical Incident Team:

Key Responsibilities In The Role Include:

• Triaging, escalating, communicating and following up on reported clinical incidents;
• Undertaking and supporting clinical file review and incident investigations;
• Facilitating and monitoring the mandatory reporting of incidents to the Aged Care Quality and Safety Commission, National Insurance Disability Scheme and other external bodies;
• Where required, supporting the provision of information as relevant to clinical incidents to external bodies, such as the ACSQC and Coroner;
• Supporting, coaching and educating staff on clinical incident management; and
• Supporting the analysis of incident data and assisting in the development of necessary governance reports.

Join our passionate team who love what they do and can support you in building your career at our Regis Home.  Our continuity of carer model means you will have the time to build strong relationships through being the familiar face our residents rely upon.

At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want.

How you will make an impact as a Clinical Incident Coordinator
Key Responsibilities In The Role Include:

• Triaging, escalating, communicating and following up on reported clinical incidents;
• Undertaking and supporting clinical file review and incident investigations;
• Facilitating and monitoring the mandatory reporting of incidents to the Aged Care Quality and Safety Commission, National Insurance Disability Scheme and other external bodies;
• Where required, supporting the provision of information as relevant to clinical incidents to external bodies, such as the ACSQC and Coroner;
• Supporting, coaching and educating staff on clinical incident management; and
• Supporting the analysis of incident data and assisting in the development of necessary governance reports.

Make a real impact you can feel good about. There's something special about what we do at Regis. We know that real care isn't only about meeting needs, it's about truly knowing the people we look after.

*What You Will Bring To The Role*

• Registered Nurse with a current AHPRA registration (essential)
• Ability to apply clinical decision making to the triaging, escalation, follow-up, analysis and investigation of clinical incidents
• Understanding of clinical incident and open disclosure principles and processes
• Ability to collect, analyse and interpret data
• Computer literacy and demonstrated competence in a variety of software packages
• Clear communicator, with an ability to work in a collaborative and constructive way with staff across all levels of the organisation
• Ability to be self-directed and maintain progress in multiple activities at the same time, having strong organisational and time management skills
• Ability to deliver staff education and training programs
• Commitment to privacy and confidentiality at all times
• Knowledge of the application of Federal, State and Local Government Regulations, Statutes, Acts as they pertain to all aspects of operating within the aged care sector (desirable)

Benefits that support and reward you

• Enjoy a flexible working environment giving you better life balance and wellbeing
• Lots of opportunities to realise your potential in an organisation that invests in your personal development.
• Be supported to grow, learn, and explore new career pathways or specialisations across Australia
• Salary Sacrifice – Novated Lease (Maxxia)
• Enjoy a 12-week parental leave policy, supporting you and your family every step of the way
• Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support
• An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis
• Plus, we have reward and recognition programs celebrating your hard work

Belonging at Regis Head Office, Camberwell
Located in the heart of Camberwell, our head office is surrounded by vibrant shopping precincts, leafy parklands, and excellent transport links. This modern and accessible location offers a professional yet welcoming environment, close to cafés, amenities, and key services—making it an ideal base for collaboration and innovation.

We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about.

What Our People Love About Working Here
As a team that supports older people to live life on their terms, we genuinely care - for our people, our work and the elderly. We make a big deal of recognising and supporting you, creating a culture of mutual respect, and offering more opportunities to build your career.

We believe in the power of hearts and minds. We know how the little things make a real difference. We are a close-knit, collaborative team that values kindness and puts your wellbeing first. Our commitment to your safety shines through in our Circle of Care initiative, the winner in the Safer and Supported Workforce Awards 2024, which ensures you are physically and psychologically safe at work. We want you to feel seen, valued, and respected for who you are as an individual and the professional skills you bring to the team. We celebrate your work, support your life outside of work and consider you one of our own from the start.

At Regis, real impact starts with you.
No matter your role, you can take pride in knowing you are making a real, lasting impact on people's lives and helping to shape the future of aged care in Australia. It is work you can feel good about. #JoinRegis

To work in residential aged care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.

Real stories from real people

Find out what makes Regis a place where careers thrive and connections matter.