Clinical Incident Coordinator

4 days ago

Camberwell, Victoria, Australia Regis Aged Care Full time $100,000 - $120,000 per year

Description and requirements

  • 3 Month Secondment/Contract Opportunity at SOHO, Camberwell. Till end February 2026
  • Lead and support the management of clinical incidents , ensuring timely investigation, documentation, and reporting in alignment with regulatory and organisational standards

The opportunity
In the role of Clinical Incident Coordinator, you will work as an integral member of the Clinical, Care and Quality team to support the clinical risk (incident) management program across Regis.

How you will make an impact as part of the Critical Incident Team:
Key Responsibilities In The Role Include

  • Triaging, escalating, communicating and following up on reported clinical incidents;
  • Undertaking and supporting clinical file review and incident investigations;
  • Facilitating and monitoring the mandatory reporting of incidents to the Aged Care Quality and Safety Commission, National Insurance Disability Scheme and other external bodies;
  • Where required, supporting the provision of information as relevant to clinical incidents to external bodies, such as the ACSQC and Coroner;
  • Supporting, coaching and educating staff on clinical incident management; and
  • Supporting the analysis of incident data and assisting in the development of necessary governance reports.

What You Will Bring To The Role

  • Registered Nurse with a current AHPRA registration (essential)
  • Ability to apply clinical decision making to the triaging, escalation, follow-up, analysis and investigation of clinical incidents
  • Understanding of clinical incident and open disclosure principles and processes
  • Ability to collect, analyse and interpret data
  • Computer literacy and demonstrated competence in a variety of software packages
  • Clear communicator, with an ability to work in a collaborative and constructive way with staff across all levels of the organisation
  • Ability to be self-directed and maintain progress in multiple activities at the same time, having strong organisational and time management skills
  • Ability to deliver staff education and training programs
  • Commitment to privacy and confidentiality at all times
  • Knowledge of the application of Federal, State and Local Government Regulations, Statutes, Acts as they pertain to all aspects of operating within the aged care sector (desirable)

Benefits That Support And Reward You

  • Enjoy a flexible working environment giving you better life balance and wellbeing
  • Lots of opportunities to realise your potential in an organisation that invests in your personal development.
  • Be supported to grow, learn, and explore new career pathways or specialisations across Australia
  • Salary Sacrifice – Novated Lease (Maxxia)
  • Enjoy a 12-week parental leave policy, supporting you and your family every step of the way
  • Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support
  • An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis
  • Plus, we have reward and recognition programs celebrating your hard work

Belonging at Regis Head Office, Camberwell
Located in the heart of Camberwell, our head office is surrounded by vibrant shopping precincts, leafy parklands, and excellent transport links. This modern and accessible location offers a professional yet welcoming environment, close to cafés, amenities, and key services—making it an ideal base for collaboration and innovation.

We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about.

To work in residential aged care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.

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