Customer Service Representative

**About Us**

Step into the future with PTC Phone Tech & Comm, the unrivalled leaders in Mobile & Tech Our expertise spans Phone Accessories, Device Repairs, and Specialty Electronic Devices. Since 2009, our family-owned legacy has thrived, expanding across Australia with over 80 stores and a team of 300+ passionate individuals. As we forge ahead, we're not just growing - we're innovating. Join us and be part of a dynamic team shaping the forefront of technology

**Our Mission**

At PTC, our mission is to provide the best solutions for smart devices.

**About the role**

Join PTC **Chatswood**as a **Full-Time**Customer Service, Sales & Device Technician

Put your repair skills to work in a role that combines customer service, sales, and hands-on technical expertise. You’ll play a key part in supporting our Sydney Repair Centre while delivering exceptional service in-store.

In this role you will:

- Carry out repairs on a wide range of devices — from laptops and tablets to robot vacuums and specialty electronics.
- Provide technical support to our Sydney Repair Centre team.
- Engage customers with personalised recommendations and outstanding service.
- Showcase your sales skills to exceed targets and drive store performance.
- Create visually appealing product displays that highlight the latest tech.

Unlike entry-level roles, this position requires prior repair experience — whether in consumer electronics, IT, small appliances, or other devices.

**This role would suit someone**
- With proven hands-on repair experience (not limited to phones — laptops, robot vacuums, or specialty devices highly regarded).
- Comfortable supporting both retail teams and a repair centre environment.
- With flexibility to work at least one weekend day and availability on public holidays when necessary.
- Able to work weekdays, with school-hour flexibility welcomed.

**To be successful for this role, you will be**
- Enthusiastic about the world of smart devices and technology.
- Confident in your repair abilities with a focus on quality and accuracy.
- Committed to delivering outstanding customer satisfaction.
- Motivated to achieve sales targets and KPIs consistently.
- A quick learner with creative problem-solving skills, ready to adapt on the fly.

**Company Values**

This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.

**Challenge**: Challenge, excel, succeed.

**Sincerity**: Say what you mean, do what you say.

**Simplicity**: Simplicity fuels success. Clear communication drives results.

**Teamwork**: One goal, one team, one dream.

**Trust**: Unleashing potential, igniting success.

**What's in it for you?**

Be part of a business setting the industry standard in device repair and retail.

**Work-Life Balance**: Prioritise your well-being in a supportive environment. We ensure we meet business priorities while listening to our staff's needs.

**Salary and Compensation**: Be rewarded for your skills with a competitive salary and performance bonuses

**Recognition for Commitment**: Your hard work is appreciated. We celebrate your contributions.

**Culture and Growth**: Immerse yourself in a thriving environment. Our leaders encourage innovation and personal growth.

**Plus**: Enjoy staff discounts, ongoing training, and more

**Our Recruitment Process**

If you meet our criteria, we'll schedule a brief 10-15 minute phone call to discuss initial key questions and ensure alignment with role expectations.

Following a successful phone interview, we'll invite you for a face to face interview with a reporting manager.

At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

**A final note**: Police checks form part of the onboarding process at PTC. If it's needed for your role, we’ll make sure the process is simple and well-supported.

**Company Overview**:
More than a workplace: PTC is a community where teamwork, growth, and purpose drive everything we do.