Hotel Operations System Support

**Company Description**
Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. With a team of over 66,000 and operating over 60 countries Minor International is one of the fastest growing hospitality, restaurant and lifestyle companies in the Asia Pacific Region.

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Join Minor Hotels in this exciting national role based in Maroochydore, where you’ll provide exceptional operational support to 65+ properties across ANZ. Perfect for someone in a hotel customer-facing role ready to step into a dynamic corporate environment, you’ll be the expert and guardian of our Property Management Systems, CMS Hospitality and Opera. These critical systems power guest communication, check-ins, trust accounting, and more. Through our helpdesk, you’ll deliver training, resolve queries, and troubleshoot issues, showcasing your top-notch time management and communication skills.

With support from two senior team members, you’ll handle after-hours support on a two-week rotational basis (5:00 PM to 7:30 AM), earning an additional allowance. A strong understanding of hotel operations and trust accounting is key, as you’ll assist with end-of-month processes and work on the 1st of each month to support the team, earning time-in-lieu if it falls on a weekend or public holiday. This is your chance to step into a rewarding corporate role with real impact

**Key Responsibilities Include**:

- Deliver exceptional customer service by offering comprehensive support, tailored training, and effective troubleshooting to assist properties and other departments with their operational needs.
- Establish and nurture strong, collaborative relationships with hotel teams, fostering trust and ensuring seamless communication to support their success.
- Maintain and regularly update the Property Management System (PMS) to ensure it operates efficiently and continues to meet the evolving needs of the business.
- Provide critical CMS support during end-of-month processes, particularly on the 1st of each month, to facilitate smooth and accurate operational reporting.
- Participate in a rotational schedule to deliver reliable and professional after-hours support, ensuring properties have access to assistance whenever needed.

**Qualifications** To be successful you will need**:

- A minimum of 12 months' experience in a hotel front office position is required.
- Previous experience using Property Management Systems (PMS), particularly CMS Hospitality and Opera, is highly regarded.
- A solid understanding of trust accounting, strata title, and serviced apartments management is essential to excel in this role.
- A positive attitude and proactive approach to problem-solving, fostering a collaborative and supportive work environment.
- Exceptional written and verbal communication skills, with the ability to build and maintain professional relationships with stakeholders at all levels.
- Flexibility to provide on-call support outside of business hours on a rotational basis (two weeks on, two weeks off) is required.
- Availability to work on the 1st of each month, including weekends and public holidays (with time off in lieu provided for these days), is necessary to support end-of-month operational requirements.

**Additional Information** Join our positive and vibrant team and be rewarded with these team benefits**:

- Competitive starting salary of $65,000 - $70,000 + super
- Maroochydore office location with free onsite parking
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- Access to Minor Hotels ANZ paid parental leave benefits
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe