▷ Urgent: Hotel Management
3 weeks ago
The role will be a blend of day to day operational duties and customer service, ensuring the hotel is running efficiently and to the high satisfaction of our guests.
Benefits
- Beautiful location with direct beach access
- Close to public transport
- Close knit and friendly team
Task & responsibilities
Hotel Management report directly to the owner. Tasks and responsibilities will consist of, but are not limited to:
- Manage and oversee day to day operations and hotel staff performance in all areas (reception, food & beverage, housekeeping and events)
- Arrange and liaise with external contractors as required
- Roster creation, implementation, and labour management
- Manage and be responsible for hotel compliance
- Complete room checks to ensure Housekeeping has been completed to a high standard
- On boarding new staff as required
- Be responsible for the health and safety of all guests and staff
- Work to meet sales and operational targets set by the owners of the business
- Work with our marketing department to promote the hotel
- Answer customer and guest enquires in an efficient and friendly manner via phone, email and in person
- Manage and resolve guests concerns in a timely and appropriate manner to ensure optimum guest satisfaction
Qualification & experience
- Have obtained or have the ability to obtain RSA in Australia
- Have obtained or have the ability to obtain RMLV & Approved Managers License in Australia
- Minimum 1 year experience in a supervisory role within the hospitality industry in Australia
- Experience within a hotel that provides accommodation
- Proficient back-office skills (reservation systems, cash handling, reporting)
- Day to day hotel operational management skills
- High level communication skills (verbal and written)
- High level customer service focus required
- Strong attention to detail
- Very strong leadership skills, can lead by example and motivate a team
- Excellent personal presentation
- Full availability as this position involves night and weekend work on a rotating roster
Please include your resume, a copy of your qualifications and work referrals with your application.
About Company
Tessa's on the Beach (Lakebar Pty Ltd) is a family owned and operated business. We run a small boutique hotel, located on the Southern Gold Coast at Bilinga. Located directly across from the beach we offer high quality accommodation and facilities.
Salary: $77000-86000
Job Publish: 14-10-2025
Job Expire: 13-11-2025
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