Duty Operations Managers

5 days ago

Sunshine Coast, Australia Helliwell Hospitality Full time

_**As a Duty Manager (Hotel Venue Operations), you will be responsible for -**_
- Ensuring that day-to-day activities run efficiently, from staffing to customer service, including directing/overseeing front of house, security, accommodation, F&B, functions, conference/banquet activities, gaming, etc.
- Engaging with customers regarding concerns, complaints and other queries in a professional manner.
- Organising and allocating shifts appropriately for employees.
- Regularly reviewing product quality and standards.
- Ensuring that company policies, procedures and values are met by all employees.
- Reporting and Documentation maintaining accurate records of operations, incidents, and performance metrics.
- Appraising employee performance and providing constructive feedback where necessary to improve workplace productivity.
- Ensuring compliance with sanitation and safety regulations.
- Promoting the hotel/restaurant name and brand in the local community through word-of-mouth and restaurant events.
- Maintaining operational costs and expenses & liaising with the owners, head-chef and other stakeholders.
- **To be successful in this role, you will need -**_
- Industry-specific certifications such as Leadership and Management Training
- A minimum of three years of prior experience in customer service, operations, team management, hospitality or duty management within a similar field.
- Have a strong understanding of food & beverage, functions, hotel and venue operations including directing/overseeing front of house, security, accommodation, conference/banquet activities, gaming, etc.
- Having a cert IV in hospitality or relevant qualifications in, management skills (qualifications in hospitality management
- marketing, or event management (will he highly regarded)
- Have a strong focus on effective and efficient customer service.
- Be punctual, a strong leader, and an organised individual.
- Be able and willing to work effectively as a team to achieve goals.
- Have access to reliable transport.

This role is available at all Helliwell Hospitality venues on the Sunshine Coast which include:
The Duporth Tavern: 52-62 Duporth Avenue Maroochydore QLD 4558

Commercial Hotel Nambour: 35 Currie Street Nambour QLD 4560

4 Pines Mooloolaba: Shop 104 101-105 The Esplanade Mooloolaba QLD 4557

Pier 33: 33-45 Parkyn Parade Mooloolaba QLD 4557

Please **APPLY** if you have an interest and believe that you have the relevant qualifications and experience to take on this position. _**The salary is a negotiable package from $70k - $75K + Super depending on experience.**_

Pay: $70,000.00 - $75,000.00 per year

Schedule:

- Weekend availability

Work Authorisation:

- Australia (preferred)

Work Location: In person

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