Hotel Operations System Support

Company Description

Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. With a team of over 66,000 and operating over 60 countries Minor International is one of the fastest growing hospitality, restaurant and lifestyle companies in the Asia Pacific Region.

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

**Job Description**:
In this role you will be our Property Management System (PMS) expert and guardian. This system is critical to the smooth running of our hotel operations and enables us to communicate with guests, check guests in and out, complete trust accounting and more. The PMS we use is CMS Hospitality

Using our brand new helpdesk system (Fresh Service) you will support 60+ hotels with training, questions and troubleshooting system issues that arise. You will need exceptional time management and communication skills to ensure tickets are prioritised and actioned in a timely manner.

You will be supported by two senior team members to operate afterhours support on a rotational basis (2 weeks on, 2 weeks off). Afterhours support is between 5:00pm and 7:30am, 7 days a week, while on call you will receive an additional allowance to your salary.

You will need to have a good understanding of hotel operations, and trust accounting to support the end of month requirements. Additionally, you will need to work on the 1st of the month to support the operational team. If this date falls on a weekend or public holiday you will receive 1 day of time lieu.

This role offers the flexibility to work from home (WFH) a couple of days a week. Our office is located in Maroochydore on the Sunshine Coast, we have beautiful beach views, great coffee and a supportive, fun team.

**Key responsibilities**:

- Offer support, training and troubleshooting for properties and other departments
- Establish and build strong relationships with the hotel teams
- Maintain and update the Property Maintenance System
- Provide CMS end of month support on the 1st of every month
- Provide afterhours support on a rotational basis
- Provide assistance to the Director of Operations as required

**Qualifications**:
**To be successful you will need**:

- Previous experience using a Property Management System
- Understanding of Trust Accounting and Strata Title and Service Apartments management
- Strong hotel background with at least 2 years' experience
- Advantageous if you have worked with CMS Hospitality
- Advantageous if you have worked with Oaks Hotels and have an understanding front office operations in a Supervisor or Manager capacity
- Ability to work independently and communicate effectively
- Availability to work on call outside of business hours - 2 weeks on/2 weeks off
- Availability to work the 1st of the month, regardless of if it is a weekend or public holiday (time off in lieu is given if working a weekend or public holiday)

Additional Information
**Join our positive and vibrant team and be rewarded with these team benefits**:

- A competitive salary or competitive remuneration package.
- Work from home flexibility
- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, Medibank insurance discounts
- International career opportunities
- Additional paid leave including Birthday and Study leave
- Career progression & education assistance
- Wellbeing programs (Uprise)
- Reward & Recognition programs