Assistant Manager

Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

**Job Description**:
We currently have an exciting opportunity for a professional and dedicated Hotel Operations professional to join our team at Minor Hotels as Assistant Manager - Operations on a full time basis.

This position will be responsible for delivering exceptional operational systems support to our portfolio of over 60+ properties across Australia and New Zealand.

**Key Responsibilities Include**:

- Operations department interface between business units, technology & support teams.
- CMS system use & Trust Regulation compliance monitoring.
- Supervision & development of Operations Support Staff, including performance & KPI reviews.
- Pre-openings support - system build.
- Oversee end of month support to properties and other departments, ensuring all end of month reporting is completed as required.
- Provide professional & confidential support to Group Director of Operations.
- Overall responsibility of Operations Team in absence of Group Director of Operations.
- After Hours on Call roster management and support
- Operations Helpdesk system administration.

**Qualifications**:
**To be successful in this role, you will require the following qualifications, skills and experience**:

- 5 + years experience working within a Hotel Operations capacity
- Exceptional understanding of Trust Accounting, Strata Title and Service Apartments management
- Advanced knowledge of CMS Hospitality systems
- High-level written and oral communication skills, and the ability to communicate and liaise effectively at all levels
- Ability to remain calm and controlled under pressure
- Excellent analytical and problem-solving skills
- Effective planning and organisational skills to manage, multiple tasks and ability to work with a sense of urgency
- Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team
- Availability to work full time hours, Monday - Friday

Additional Information
**Join our positive and vibrant team and be rewarded with these team benefits**:

- Highly competitive salary
- Maroochydore Office location with onsite parking
- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor hotels and F&B outlets across the globe
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, Medibank insurance discounts
- Secondments and promotion opportunities across Minor Hotel globally
- Career progression & education assistance
- Additional paid leave including Birthday and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program
- Uniform provided
- Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.