Guest Services Advisor

2 weeks ago

Melbourne City Centre, Australia NAB Full time

Guest Services Advisor
- Job number: 801951
- Primary position location: VIC- Melbourne CBD
- Category: Administration & Office Support
- Work type: Fixed term Full time
- Work type: Permanent Full time
- Closing at: Aug 6 2025 - 23:55 AEST

**Favourite**

As a Guest Services Advisor, you will support the delivery of exceptional workplace experiences and service to colleagues, customers, and visitors in our commercial buildings, ensuring qualitative customer outcomes are realised.
- **Multiple opportunities available | Permanent full time and 8-month Fixed-term Full-time Opportunity based at 395 Bourke Street Melbourne CBD**:

- **In the role of Guest Services Advisor, you will put customers at the centre of everything you do.**:
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a **Guest Services Advisor**, you will join the **Workplace Team** that’s doubling down on _customer obsession._

**Each day, you’ll go above and beyond to**:

- Deliver exceptional colleague and customer experience in every interaction across a range of on-site workplace services with a focus on anticipating needs, listening to the colleagues and visitors, and making every interaction simple, effective, and quick.
- Receive and welcome guests, collect courier deliveries, sort and transport mail to the correct location.
- Assist with building, parking and property access including event space bookings and set-up.
- Complete floor walks utilising a checklist, noting, and reporting maintenance issues.
- Once proficient, cross-skill to be front of house and back of house capable.

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Hospitality/customer service experience in a Hotel/Concierge/Professional attendant environment would be highly regarded.
- Holds a Certificate III in Hospitality would be highly regarded.
- Professional verbal and written communication skills.
- Ability to multi-task and prioritise tasks with operational awareness.
- Able to demonstrate a common-sense approach to problem solving.
- Demonstrable growth mindset, eager to learn and has the attitude that success means delivering as a team.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

LI-DNI

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