Advisor - Nab Connect Servicing

1 day ago

Melbourne City Centre, Australia NAB Full time

Advisor - NAB Connect Servicing
- Job number: 803122
- Primary position location: VIC- Melbourne CBD
- Category: Call Centre/Contact Centre
- Work type: External
- Work type: Permanent Full time
- Closing at: Sep 22 2025 - 16:55 AEST

**Favourite**

**Advisor - NAB Connect Servicing**

**Join our dynamic, high performing team in Docklands and become part of an industry leading business, committed to delivering exceptional customer service for business and personal customers.**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Advisor - NAB Connect Servicing you take ownership of customer issues and resolve them with urgency and care

**In this role, you will**
- Assist our high value business customers with support and information to their general enquiries in relation to self-service, auto responses and online technology.
- Help to identify and resolve customer issues with the highest level of quality and professional service.
- Provide an outstanding level of customer service and satisfaction, offer tailored solutions where necessary.
- Input and update important information and data on to our CRM systems.
- Expected to work a rotating shift pattern during the week.
- Multi task with multiple systems.

**What you’ll bring**:

- Exceptional customer service experience with a proven track record.
- Resilience and patience to assist and problem solve in a fast-paced environment.
- A professional level of maturity and patience to deal with a wide variety of valued customers and their queries.
- Ability to adhere to and understand NAB’s Code of Conduct.
- Sound product knowledge of our offerings and services.
- Strong technical skills and ability to multi-task using multiple systems

This role will require you to be flexible to work on a rotating roster**:Monday-Friday 7:30am-8pm**

**This role will commence on the 6th October 2025**

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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