Guest Service Agent

Overview

Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.

Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel that truly encapsulates the essence of the city. Langlands Restaurant & Bar, serves delicious local cuisine and offers stunning 180-degree views of the city from the hotel's top floor.

Our mission is to connect our guests to Melbourne's vibrant energy, encouraging exploration and adventure throughout your stay. The thoughtfully designed Hyatt Centric will ensure that you never miss a moment of the lively Melbourne experience.

Responsibilities

- Ensure a seamless and efficient operation of the Front Office on a day-to-day basis, you are the face of our check in and check out experience, handling quest queries effortlessly.
- Prepare arrival and departure reservations in our hotel PMS, noting requests and loyalty status of our guests. Process payments for guest departure, including posting payments, processing EFTPOS transactions and preparing invoices.
- Ensure that all public and back of house areas are maintained to a high level of cleanliness, maintenance and presentation.
- Answer our phones with a smile and coordinate our guest’s needs such as restaurant bookings, transportation requirements and hotel services.
- Actively upsell and cross sell hotel services and outlets.
- Make coffee and prepare food within our hotel’s lobby café, Allie Lane
- Be a local Melbourne expert and engage with our guests sharing your knowledge on the city’s attractions, laneways, restaurants and bars.

Be on hand to assist in an emergency situation where required.

Qualifications

About you:

- Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
- A passion for hospitality and a desire to provide the best service for our guests
- Superior guest service skills along with excellent service resolution skills
- The flexibility to work on a rotating 24/7 roster, including weekends and public holidays
- Experience in a guest relations or front office experience is advantageous.
- Responsible Service of Alcohol (RSA) Certificate

Culture and Benefits

We Are Team Centric

Team Centric brings together all departments with a “got your back” attitude.

We embrace flexibility and enable adaptability both inside and outside our role and job descriptions.

We encourage each other to be our authentic selves and to create meaningful, personalised experiences for our colleagues and guests.

Each team member plays a vital role in fostering a sense of belonging and purpose at work.

Collaborating together, we promote growth and spark innovation, using our pride to strive toward collective goals and fueling our passion for what we do.

Our team respects each other's uniqueness, ensuring everyone feels safe, valued, and included.

Hyatt Centric employees enjoy, but are not limited to;

- Complimentary and discounted accommodation across Hyatt Hotels worldwide
- Flexible work attire – no stuffy suits with complimentary laundry
- Free use of Hotel Gym & Pool facilities
- Complimentary barista coffee daily
- Discounted dining in our Level 25 Restaurant and Bar
- Investment in your career development through training, opportunities and mentorship
- Complimentary laundry for work related items

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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