Customer Interaction Agent

1 week ago

Parramatta, Australia Hudson Australia Full time

12- month FTC, enjoy all the benefits of permanent employment (holiday pay, annual leave, personal/sick leave) This role has high potential to go permanent if you perform well

**Location**:Parramatta - Flexibility to WFH 2 days post training
**Anticipated duration**: 12-month Fixed-Term Contract (with very likely permanent potential)
**Anticipated start date**: 31st March

**Key information**:

- Salary: $79k + Super
- Full time role with Rostered Days Off (RDO)
- Training: 4 weeks of comprehensive onboarding to help you hit the ground running
- Work-life balance: After 3 months (training period), you'll enjoy 2 days flexibility from home
- Team Culture: Join a collaborative, vibrant team where team days and morning teas foster a fun and supportive work environment

**About the Role**:
**Responsibilities**:

- Deliver outstanding customer experiences through active listening and problem-solving.
- Resolve customer inquiries on the first contact wherever possible.
- Provide compassionate support in complex situations-especially for vulnerable customers.Work with cutting-edge systems, providing valuable insights and solutions to clients.

**About you**:

- Previous customer service or contact centre experience is essential (Telco or Insurance experience is a plus).
- Strong communication skills with the ability to actively listen and offer solutions.
- A solutions-driven mindset with empathy and emotional intelligence.

**Why Choose this organisation?**
- Within 6-12 months of hitting goals, you could transition into a permanent role
- Work in an environment where the community is always at the center of what we do.They focus on building a supportive workplace and team dynamics that foster long-term success.

This role is ideal for those who thrive in fast-paced environments and enjoy making a positive impact on the community. If this sounds like you, we'd love to hear from you

This pay rate is inclusive of mandatory 25% casual loading

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