Customer Interaction Centre

4 days ago

Parramatta, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #- 47280- Location(s)- Parramatta- Expertise- Administration, Call Centre- Job level(s)- Experienced, Supervisory- Work type(s)- Permanent- More details (document)

**The Sime Darby Motors Group in Sydney owns and operates several prestige automotive dealerships, representing some of the world's most desirable automotive brands.**

Do you have the passion for developing relationships and providing exceptional customer experiences over the phone? At Sime Darby Motors Group, you will have the opportunity to make a positive impact on our business and our customers every day.

**Due to the continued growth of our company an exciting opportunity exists for an experienced professional to join our team as a CIC (Customer Interaction Centre) Team Leader. **We are currently seeking an enthusiastic and motivated Team Leader to join our team, located in Parramatta. Reporting into the National Contact Centre Manager, you will provide an exceptional level of support, coaching and mentoring to your team of Consultants, you will drive this team to deliver highly successful outcomes.

**If successful for this role, you will be an integral part of our customer experience with responsibilities including but not limited to**:

- Partner with the National Contact Centre Manager and CIC Manager to drive a positive team culture
- Oversee Team adherence to customer service standards, and ensure minimum customer care communication targets are met
- Provide support and ensure that a plan of internal and external training is devised and implemented for each staff member within your team.
- Ensure all members of your team promote and follow the required company processes and procedures with correct utilisation of the company's platforms.
- Maintain call centre phone system and reporting ensuring call KPI's are delivered.
- Utilise your conflict resolution skills to support both our customers and your team by effectively resolving any expressions of dissatisfaction or escalated customer complaints received.

**In return, you will enjoy**:

- Permanent, Full Time position working Mon - Fri with a rotating roster
- A supportive team environment with a stable and internationally recognised organisation
- Access to an employee benefits account including discounts on groceries, electronics and more
- Ongoing development opportunities
- The opportunity to represent some of the world's most iconic and prestigious automotive brands

  • Customer Interactions Consultant

    2 days ago

    Parramatta, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 49490- Location(s)- Parramatta- Expertise- Call Centre- Job level(s)- Entry Level- Work type(s)- Permanent- More details (document) Do you have the passion for developing relationships and providing exceptional customer experiences over the phone? As a Customer Interaction Consultant at Sime Darby Motors Australia, you will...

  • Customer Interactions Consultant

    2 days ago

    Parramatta, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 47285- Location(s)- Parramatta- Expertise- Call Centre- Job level(s)- Entry Level, Experienced- Work type(s)- Temporary- More details (document) **Part of the Sime Darby Motors Group, we are passionate about exceeding expectations and providing our customers with outstanding service across the entire customer journey.** An...

  • Customer Interaction Agent

    1 week ago

    Parramatta, Australia Hudson Australia Full time

    12- month FTC, enjoy all the benefits of permanent employment (holiday pay, annual leave, personal/sick leave)! This role has high potential to go permanent if you perform well! **Location**:Parramatta - Flexibility to WFH 2 days post training! **Anticipated duration**: 12-month Fixed-Term Contract (with very likely permanent potential) **Anticipated start...

  • Call Centre Operator

    1 week ago

    Parramatta, Australia Ashdown Consulting Full time

    $32.16 p/h + super - Parramatta / WFH - Parramatta / WFH **Call Centre Operator Parramatta | 6 Month Contract | $35.54 p/h Including Super** - **$32.16 p/h + super**: - **6 Month contract**: - **Parramatta / WFH** **About the Company** Gain valuable real life experience working with a large NSW government organisation as a Call Centre Operator. This...

  • Call Centre Operator

    2 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $32.16 p/h + super - 3 Month Contract - Parramatta / WFH **Call Centre Operator Parramatta | 3 Month Contract | $35.54 p/h Including Super*** - **$32.16 p/h + super**: - **3 Month Contract**: - **Parramatta / WFH** *** **About the Company** Gain valuable real life experience working with a large NSW government organisation as a Call Centre Operator....

  • Contact Centre Representative

    2 days ago

    Parramatta, Australia HSBC Full time

    -Job description **Some career choices have more impact than others.** At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...

  • Manager Complex Customer Communications

    2 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $149,739 per year

    Clerk Grade: 11/12 (one role available) Employment Type: Temporary to 30 June 2026 Hybrid vs In-office requirements These roles sit within the Revenue NSW Division in the Taxes & Grants team About the team The Program Delivery Team in Taxes & Grants are tasked with leading innovative and best practice projects in supported programs. The Customer Innovation...

  • Customer Service Officer

    2 weeks ago

    Parramatta, Australia Uniting Full time

    No Information Customer Service Officer - Call Centre - Full-time permanent role - Parramatta CBD as a base location. 3 days working from the office and 2 days working from home after full training is completed. Are you passionate about delivering outstanding customer service in a call centre environment and working collaboratively within a dynamic team?...

  • Administration Assistant

    6 days ago

    Parramatta, Australia KPMGau Full time

    **Job Description **Our Business Support team provide a range of high - level secretarial and administrative support services to our specialist divisions across KPMG. You will join a dynamic and energetic team to support key stakeholders and their teams both within our offices and virtually. Our National Service Centre consists of four divisional Engagement...

  • Customer Service Insurance Call Centre

    2 days ago

    Parramatta, New South Wales, Australia Randstad - Banking & Financial Services Full time $60,000 - $90,000 per year

    Customer Service Insurance Call CentreLocated in Parramatta CBD - excellent access to train station and public transportHighly Competitive Salary Package + up to 18% shift loading.Full time, permanent opportunitiesBegin a career in a stable industry where you are making a difference to AustraliansOngoing training and developmentStart date: 8th DecemberABOUT...