Reservations Agent

2 weeks ago

Parramatta, Australia PARKROYAL Parramatta Full time

Everything we do at PARKROYAL Hotels & Resorts - what guests can see, and can’t - is the service of our people. Recognition, Anticipation, Flexibility and going the Extra Mile are our service mantra. Because we want you to feel empowered to realise your full potential. At PARKROYAL, we find joy in ensuring that the best in us, brings out the best in you.

We have an exciting opportunity for a Reservations Agent to join our enthusiastic team at PARKROYAL Parramatta. Reporting to the Reservations Manager, this is a great opportunity to work within a strong team to develop your career in a supportive, fun and customer focused environment.

The Role
- Handling and processing reservations and inquiries from all booking channels with a focus on online travel agents
- In conjunction with the Reservations Manager ensure that all reservations are made in line with current rates in order to achieve optimum average rate and yield
- Carry out pre-arrival checks to ensure guest history is linked and relevant booking information is updated and remove irrelevant information from bookings
- Develop rapport with regular clients and booking agents
- Ensure that all written correspondence is sent to guests within 24 hours of an inquiry
- Close communication with relevant teams to ensure every guest has a smooth arrival experience
- 7 days availability

Ideally you will have:

- Knowledge of Opera PMS system
- Exceptional attention to detail
- Ability to multi task and work accurately and efficiently in a busy environment
- Excellent time management skills
- Previous Reservations experience in either Hospitality or Tourism

**Job Types**: Full-time, Casual

**Salary**: $29.00 - $35.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Shift work
- Weekend availability

COVID-19 considerations:
Fully Vaccinated

Ability to commute/relocate:

- Parramatta, NSW 2150: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Opera: 1 year (preferred)

Work Authorisation:

- Australia (required)

Shift availability:

- Day Shift (required)

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