Network & Systems Specialist

**Employment Type**:Permanent

**Closing Date**:5 Sept 2025 11:59pm

**Job Title**:Network & Systems Specialist

**Job Summary**

As a Systems Specialist, you thrive on identifying areas of improvement and will play a pivotal role in generating ideas to address customer needs and continuously deliver quality products and infrastructure to defined service level standards.

You enjoy working in a collaborative environment and will work closely with customers, vendors and technology teams to preserve a timely, cost-effective and fit for purpose maintenance strategy.

**Who We Are**

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

**The Opportunity**

The Systems Specialist leads the analysis, design, development, and deployment of systems. You will identify areas for improvement, address customer needs, and deliver quality products and infrastructure. Collaboration with customers, vendors, and technology teams is key to maintaining a cost-effective and fit-for-purpose maintenance strategy.

This is permanent full-time role based in Newcastle.

**What We Offer**
- Performance-related pay
- Access to thousands of learning programs so you can level-up
- Global presence across 22 countries; opportunities to work where we do business.
- Purchased annual leave scheme
- Additional Telstra day off
- Additional 30% off Telstra products and services
- Toolkit provided (laptop + mobile phone + plan paid for)

**What You’ll Do**

Telstra Enterprise - Customer Success & Sales helps Telstra's customers achieve their business goals by providing them with the right products, services, and support.
- Address customer needs with technical support and stellar customer service.
- Use customer data to improve system performance and integration with Telstra processes.
- Manage vendor relationships and track benefits against contracts.
- Encourage system users to adopt new methods and tools.
- Perform quality control checks, report on system performance, and manage data effectively.
- Use CableSolve for asset management and ensure data integrity for IT equipment.

**About You**
- System management
- Analytical and problem-solving skills
- Influencing and communication skills
- Time management and prioritisation
- Understanding of IT and computing
- Attention to detail
- Customer-facing skills
- Adaptability to different levels
- Ability to work at a fast pace
- We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you. _
- When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. _
- We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. _