Aps 5 Ict Support Officer

3 days ago

Brisbane, Australia Department of Veterans' Affairs Full time

Salary Range: $85,503 - $89,106+ Attractive Superannuation
- Contact Officer: Kristen Perkins 0429 969 822

**Duties**
- Provision of ICT Onsite Support to DVA staff for ICT equipment including surface pros, laptops, telephones, mobile devices, video conferencing, printers, other IT equipment and support for desk relocation
- Provision and support of ICT equipment to assist staff to work from home e.g. issuing Surface Pros and headsets
- Management of ICT assets including registration and tracking of assets, asset tagging and allocation of DVA owned IT equipment, assisting with stocktake, arranging delivery of ICT equipment to state based ICT officers or OARMS sites, rebuilding Surface Pro’s and organising return/replacement of devices when faulty or broken.
- Monitoring group mailbox ICT Equipment Management and providing written or verbal advice/instructions to staff in regards to ICT equipment requests or queries.
- Assist with the provision of equipment and 24/7 support for OSRA travel for Anzac commemorations in April/May each year.
- Assist with the provision of Fortress Administration, including assistance with set up of accounts, troubleshooting Tier 1 issues, and escalating Tier 2 issues.
- Assist with other project related activities or ad hoc ICT requests as required.

**Eligibility**
- Applicants must be an Australian citizen to apply.

**Notes**

This recruitment process is being used to fill an ongoing position.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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