ICT Support Officer

9 hours ago

Brisbane, Queensland, Australia Talent – Specialists in tech, transformation & beyond Full time
  • $525 P/D
  • Brisbane Based
  • 6 Mont Initial Contact

About the Role

As an ICT Support Officer, you'll provide first-level ICT support to departmental staff, ensuring timely resolution of incidents and service requests. You'll play a key role in maintaining smooth day-to-day ICT operations, delivering excellent customer service, and escalating complex issues in line with service level agreements and departmental policies.

Key Responsibilities:

* Provide responsive first-level ICT support via phone, email, and ticketing systems.

* Troubleshoot and resolve technical issues across hardware, software, Microsoft 365, and desktop/mobile environments.

* Escalate complex incidents to senior ICT staff or support partners as required.

* Maintain accurate service records and contribute to a shared knowledge base.

* Assist in ICT hardware installation, maintenance, and support across:

  • Operating Systems and Microsoft 365
  • Desktop and Mobile Hardware
  • Conferencing room hardware/software
  • Network fundamentals (TCP/IP, LAN, WAN)
  • Endpoint remediation and application whitelisting
  • 3rd party print platforms
  • Scripting and automation tools
  • Deliver services in line with departmental ICT policies, security standards, and SLAs.
  • Promote positive customer experiences through clear, professional communication.

To be successful, you'll bring:

* Technical expertise across one or more ICT domains (infrastructure, networking, systems administration, end-user computing).

* Relevant tertiary qualification in IT, Computer Science, or related field, or equivalent experience.

* Industry certifications (Microsoft, Cisco, VMware) are highly desirable.

* Experience supporting ICT environments in complex or enterprise settings.

* Working knowledge of enterprise networking, Microsoft 365 administration, and application whitelisting tools is desirable.

To be considered for this role click Apply Now and we will be in touch.

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