Aps 5 - IT Service Support Officer

2 days ago

Brisbane, Australia Federal Court of Australia Full time

$80,341 - $87,572 per annum, plus superannuation
- Ongoing/non-ongoing, Full-time
- Brisbane

**Position Overview**

This position is responsible for providing 1st and 2nd level IT support to the Federal Court of Australia, Federal Circuit and Family Court of Australia and National Native Title Tribunal’s (NNTT) judiciary and staff. The IT Service Desk is the initial point of call for users of IT services provided by the Information Technology section.

Clients of the IT Service Desk include Judges, Registrars, Members and Registry staff along with external clients who utilise the Court’s eApplications.

**Duties and Responsibilities**

Delivery of quality ICT support services to clients
- Excellent communication skills, written and verbal
- Ability to understand, troubleshoot
- Understand IT policies and procedures
- Provide support via phone, remotely and in-person

Incident\Service Request Management
- Recording of all incidents\service requests\problems in IT Service Management Tool
- Management of individual work queue, as well as assist in team queue management
- Creation of knowledge base articles for use by Judge’s & Court staff and within IT
- Technical skills to support clients working in a Microsoft environment on Windows 10 using M365 suite
- Deployment of Hardware, SOE, and approved software

Teamwork and Leadership
- Ability to work effectively within a geographically dispersed Service Desk within Australia
- Contribute and working with other IT teams to achieve and ICT delivery goals
- Establish and maintain relationships with each registry
- Ongoing Training/Education and induction of clients and colleagues

**Selection Criteria**
- Demonstrated ability working with IT best practice based on ITIL, including the use of an ITIL compliant ITSM tool, Ivanti Service Manager is desirable. An understanding of IT security fundamentals and ensuring processes and policies are adhered to.
- Proven high level analytical and problem-solving skills, including resolving issues with users working remotely out of the office. The capability to define issues, determine workarounds and the best course of action to address the issue.
- Demonstrated ability to work both autonomously and as a member of a geographically dispersed team. This includes the ability to perform well under pressure, manage competing priorities, meeting deadlines, and contributing to team goals and resources (e.g., documentation creation).
- Knowledge and ability to support the following technologies:

- Microsoft Environment (Windows 10, Active Directory)
- M365 Administration
- Networking troubleshooting (DNS, proxy)
- Microsoft Teams and WebEx
- Microsoft Always On VPN
- Video conferencing facilities (Cisco CUCM & TMS)
- Hardware deployment and maintenance (laptops, desktops, tablets, smartphone)
- Printer support and vendor engagement
- Dictation Devices & Applications (Olympus and Dragon Naturally Speaking)

**Eligibility**
- Australian citizenship - the successful applicant must hold Australian citizenship.
- Security and character clearance - the successful applicant must satisfy a Police Records Check, and may also be required to complete security clearances during the course of their employment.

**Diversity and Inclusion**

**RecruitAbility**

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

**Contact Officer

  • Aps Level 5

    2 weeks ago

    Brisbane, Australia Australian Government - Department of Health Full time

    APS Level 5 - $81,372 - $88,000 - Brisbane QLD As an APS 5 Officer in Aged Care Qld this is an exciting opportunity to be part of a team that enables the delivery of system stewardship to deliver the Australian Government’s objectives of better health and wellbeing for senior Australians. You will be part of a team that works collaboratively with a range...

  • Aps 5 - Business Officer

    1 week ago

    Brisbane Central Business District, Australia Australian Government Department of Defence Full time

    $80,487 - $86,211 (plus Super) - Brisbane CBD - QLD **The Role** The APS 5 Business Support Officer will undertake a range of simple to moderately complex administration tasks in support of the Utility Helicopter Systems Program Office (UHSPO). Duties include travel management responsibilities such as undertaking bookings and providing members guidance on...

  • APS Level 5

    3 weeks ago

    Brisbane, Queensland, Australia Australian Government Department of Health, Disability and Ageing Full time

    OverviewAPS Level 5 - Cloud Platform Technical Engineer - Service Operations and InfrastructureResponsibilitiesProvide operational support and assistance in managing our Cloud Platforms to meet the Department's business needs.Collaborate with clients, Enterprise Architecture, and Security teams to ensure the ongoing management of cloud-based solutions and...

  • APS Level 5

    3 weeks ago

    Brisbane, Queensland, Australia Australian Government Department of Health, Disability and Ageing Full time

    OverviewAPS Level 5 - Cloud Platform Technical Engineer - Service Operations and InfrastructureResponsibilitiesProvide operational support and assistance in managing our Cloud Platforms to meet the Department's business needs.Collaborate with clients, Enterprise Architecture, and Security teams to ensure the ongoing management of cloud-based solutions and...

  • Aps 5 - Business Support Officer

    6 days ago

    Brisbane Central Business District, Australia Australian Government Department of Defence Full time

    $78,143 - $83,700 (plus Super) - Brisbane CBD - QLD **The Role** The Army Aviation Systems Branch (AASB) Business Support Officer has responsibility for: - Providing end-to-end APS Recruitment services to the Branch including stakeholder engagement, AASB eRecruit management, pre/during/post recruitment administration, Interview and Referee Report...

  • AP & AR Officer

    1 day ago

    Brisbane, Queensland, Australia Core Talent Pty Ltd Full time $60,000 - $80,000 per year

    Our client is a leading North Brisbane manufacturer seeking anAP & AR Officerto join their finance team. This role combines data entry, inventory management, and end-to-end AP/AR processing.The RoleYou'll be responsible for accurate data entry, reconciling accounts, and maintaining livestock inventory records. The position requires strong attention to...

  • Aps Level 5

    2 days ago

    Brisbane, Australia Australian Government Full time

    APS Level 5 - $81,372 - $88,000 - Canberra ACT, Brisbane QLD The Bonded Medical Program & HELP Debt Reduction Section is seeking a motivated individual to work collaboratively with the team to improve the consistency of the implementation and management of the Department of Health and Aged Care's workforce distribution initiatives. The role provides...

  • Measurement Standards Officers, Aps Levels 4

    2 days ago

    Brisbane, Australia Department of Industry, Science, Energy & Resources Full time

    Brisbane - Applications close 26 September **About the Department**: The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy,...

  • Aps Level 6

    1 week ago

    Brisbane, Australia Australian Government Full time

    APS Level 6 - $94,736 to $106,876 - Brisbane QLD, Canberra ACT Health Products Regulation Group’s Digital Transformation Branch is seeking to fill multiple Program Support Officer positions at the APS Level 6 classification on an ongoing basis. We are looking for motivated, engaged, high performing individuals who display initiative and will contribute...

  • Aps 4 - Business Support Officer

    6 days ago

    Brisbane, Australia Australian Government Full time

    $76,277 - $83,274 + up to 15.4% superannuation - Brisbane CBD - QLD **The Role** This role will works within the Army Aviation Systems Branch (AASB) Organisational Development (OD) team. The role specifically provides support in areas of workforce administration and business operations administration. This role will work as part of a small OD team to...