Ict Support Officer

1 week ago

Brisbane, Australia Queensland Health Full time

The role This role provides customer focused service delivery management, high level specialist advice and support to ensure ongoing forensic service delivery levels are maintained and optimised to enhance FSQ's forensic services delivery. The role provides on-site and remote technical support, incident management and request fulfilment in multiple technology domains to ensure defined enterprise service levels are met.

**You will**:

- Provide operational support (on-site and remote) to FSQ sites
- Configure/install/monitor/support/manage the ICT environments
- Conduct timely and thorough investigation and diagnosis of incidents and providing remedial action
- Provide excellent customer service and deliver high-quality ICT support by ensuring standards and procedures are adhered to and identifying improvement opportunities

The successful person
- Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments
- Proven experience in delivering high quality ICT support to clients, with emphasis on managing workloads, prioritising tasks and working unsupervised
- Demonstrated analytical, conceptual and problem-solving skills
- Experience in assessment and evaluation of technical requirements within a complex IM/ICT environment
- Demonstrated ability to identify and resolve ICT related problems within defined SLAs
- Well-developed interpersonal, written and oral communication skills and the ability to negotiate, advise, influence and work collaboratively
- Personal resilience and adaptability

About usLocated at Coopers Plains, FSQ operates specialised Forensic Biology, Forensic Chemistry and Forensic Operations functions that provides forensic services and expert advice to the Queensland Police Service (QPS) and the Coroner's Court of Queensland.
Forensic Chemistry provides testing evidence examination and reporting, oil spill comparisons and illicit drug analysis. It also performs commercial testing for hemp growers, councils, commercial cleaning companies, landlords and real estate agents.
Forensic Biology provides analytical and advisory services principally to the Queensland Police Service in the areas of evidence recovery, DNA analysis and result interpretation culminating in expert advice and evidence.
Please note that proposed legislative and structural changes may result in Forensic Science Queensland being moved to another agency within Queensland Public Sector.

**Benefits**:

- A fast-paced, challenging and supportive environment
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

  • Project Support Officer

    2 weeks ago

    Brisbane Central Business District, Australia Peoplebank Full time

    **Role - Project Support Officer - ICT** **Brisbane CBD based, Flexible work arrangements** **Hourly rate ($50.53 ph. incl. super)** **About the role** As a Project Support Officer, you will be responsible for implementing and providing governance and administrative support to the delivery of a large complex ICT Program for one of QLD. Govt...

  • Ict Customer Support Officer

    5 days ago

    Brisbane, Australia Cybervine Pty Ltd Full time

    **Cybervine Pty Ltd** is looking for an **ICT Customer Support Officer** to be part of a dynamic team at **our Head Office in the Brisbane CBD**. **This is a Full-time position working 38 hours per week.** **Main Duties & Responsibilities** include: - Assist end users with general technology problems - Download and support relevant and appropriate software...

  • ICT Assurance Officer

    2 weeks ago

    Brisbane, Queensland, Australia beBeeICT Full time $174,312 - $181,838

    Job SummaryWe are seeking an experienced ICT Assurance Officer to join our team. This is a key role within our organization, responsible for providing expertise in undertaking assurance processes to ensure that we manage risk and maximize the value of ICT to health service delivery and outcomes.Key Responsibilities:Deliver complex and high-risk project gated...

  • Ict Project Officer

    2 days ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Join to apply for the ICT Project Officer role at Davidson3 days ago Be among the first 25 applicantsJoin to apply for the ICT Project Officer role at DavidsonGet AI-powered advice on this job and more exclusive features.About the CompanyDavidson Technology are working with an agency of the Queensland State Government to secure an experienced Project Officer...

  • Procurement Support Officer

    5 days ago

    Brisbane, Australia Queensland Fire and Emergency Services Full time

    About us As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events. Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...

  • Procurement Support Officer

    7 days ago

    Brisbane, Australia Queensland Fire and Emergency Services Full time

    About us As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events. Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...

  • Technical Ict Project Officer

    3 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Technical ICT Project Officer - InfrastructureJoin to apply for the Technical ICT Project Officer - Infrastructure role at Davidson.About the CompanyDavidson Technology is working with a large State Government Department to secure an experienced Senior Technical ICT Project Officer. The role involves leading the planning, design, and execution of user and...

  • Computer Systems Officer

    2 weeks ago

    Brisbane, Australia Queensland Government Full time

    About the Department of Education: Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out...

  • Ict Service Portfolio Officer

    6 days ago

    Brisbane, Australia COMPAS PTY LTD Full time

    Long contract opportunity - Location: ACT, NSW, QLD, VIC, WA - Federal government contract opportunity Seeking an **ICT Service Portfolio Officer **to work with a reputed Federal government department. We have an exciting contracting position available with one of our large Federal Government Clients. Are you an Australian Citizen? If so, look no further...

  • Ict Configuration Manager

    2 weeks ago

    Brisbane, Australia Education Full time

    **About the Team**: The IT Service Management team within the Department of Education's Information & Technologies Branch is a collaborative and dynamic team & is dedicated to implementing and improving IT processes, ensuring the delivery of high-quality services, and supporting the department's vision of an equitable and high-performing education...