Ict Service

3 days ago

Brisbane, Australia Davidson Group Services Full time

**Exciting Opportunity in ICT Service & Support**

**Position: ICT Service & Support Officer (6-month Secondment Backfill)**

**Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office)**

Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and motivated ICT Service & Support Officer for a critical 6-month opportunity to ensure a seamless transition for our Service Desk Team and the business.

**Position Purpose**: As an integral part of our client's ICT team, you will provide first and second-line support, ensuring a high degree of availability, quality, and responsiveness. Responsibilities include incident and service request resolution, knowledge base updates, and effective communication with stakeholders. You'll also play a key role in supporting project delivery and may be required to travel to various sites.

**Qualifications**:

- Certificate IV/Diploma in IT (General/Networking/Support)
- ITIL Foundation Certificate (desirable)
- Industry certifications beneficial

**Experience and Knowledge**:

- Minimum two years in Support/Desktop administration
- Excellent interpersonal and communication skills
- Advanced analytical and problem-solving abilities
- Project team experience with on-time and on-budget delivery
- In-depth knowledge of various technologies and processes

**Required Technical Expertise**:

- Desktops & Laptops
- Mobile phones & Tablets
- Printers (multi-function & tag)
- Microsoft Systems Centre Configuration Manager
- Microsoft Office, Windows desktop operating systems
- Android OS, Apple iOS

**Desirable Technical Expertise**:

- Microsoft Windows Server, Active Directory, DNS, DHCP & Group Policy
- Switching, routing, and wireless network deployments
- Security systems & swipe points (WinDSX)
- CCTV Systems (Milestone)
- Citrix XenApp & XenDesktop farms & remote access systems
- Telephony systems (Cisco IP phones & Call manager)
- Facilities management of Air-conditioning, UPS, and power management

**Responsibilities and Outcomes**:

- Provide first and second-level IT support
- Application of best-practice ITIL processes
- Manage workload queue and escalate work tickets as needed
- Identify incident trends and escalate to Problem Coordinator
- Creation and maintenance of technical documentation and user guides
- Support 3rd parties using our systems, including remote access
- Supervise work on IT systems following relevant safety protocols
- Maintain asset register for IT desktop equipment & mobile phones
- Participate in minor works or projects following our client's ICT Project Management Methodology
- Accurately account for project work versus business-as-usual work in the timesheeting system
- Produce quality documentation and reports as required
- Occasional travel to other sites may be required
- Participate in an after-hours on-call roster
- Any other tasks as assigned by the Information Resources and Service Desk Manager

Don't miss this opportunity to be part of a dynamic team at the forefront of the utilities sector.

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