Ict Service

2 days ago

Brisbane, Australia Davidson Group Services Full time

**Exciting Opportunity in ICT Service & Support**

**Position: ICT Service & Support Officer (6-month Secondment Backfill)**

**Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office)**

Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and motivated ICT Service & Support Officer for a critical 6-month opportunity to ensure a seamless transition for our Service Desk Team and the business.

**Position Purpose**: As an integral part of our client's ICT team, you will provide first and second-line support, ensuring a high degree of availability, quality, and responsiveness. Responsibilities include incident and service request resolution, knowledge base updates, and effective communication with stakeholders. You'll also play a key role in supporting project delivery and may be required to travel to various sites.

**Qualifications**:

- Certificate IV/Diploma in IT (General/Networking/Support)
- ITIL Foundation Certificate (desirable)
- Industry certifications beneficial

**Experience and Knowledge**:

- Minimum two years in Support/Desktop administration
- Excellent interpersonal and communication skills
- Advanced analytical and problem-solving abilities
- Project team experience with on-time and on-budget delivery
- In-depth knowledge of various technologies and processes

**Required Technical Expertise**:

- Desktops & Laptops
- Mobile phones & Tablets
- Printers (multi-function & tag)
- Microsoft Systems Centre Configuration Manager
- Microsoft Office, Windows desktop operating systems
- Android OS, Apple iOS

**Desirable Technical Expertise**:

- Microsoft Windows Server, Active Directory, DNS, DHCP & Group Policy
- Switching, routing, and wireless network deployments
- Security systems & swipe points (WinDSX)
- CCTV Systems (Milestone)
- Citrix XenApp & XenDesktop farms & remote access systems
- Telephony systems (Cisco IP phones & Call manager)
- Facilities management of Air-conditioning, UPS, and power management

**Responsibilities and Outcomes**:

- Provide first and second-level IT support
- Application of best-practice ITIL processes
- Manage workload queue and escalate work tickets as needed
- Identify incident trends and escalate to Problem Coordinator
- Creation and maintenance of technical documentation and user guides
- Support 3rd parties using our systems, including remote access
- Supervise work on IT systems following relevant safety protocols
- Maintain asset register for IT desktop equipment & mobile phones
- Participate in minor works or projects following our client's ICT Project Management Methodology
- Accurately account for project work versus business-as-usual work in the timesheeting system
- Produce quality documentation and reports as required
- Occasional travel to other sites may be required
- Participate in an after-hours on-call roster
- Any other tasks as assigned by the Information Resources and Service Desk Manager

Don't miss this opportunity to be part of a dynamic team at the forefront of the utilities sector.

  • Ict Service Manager

    1 week ago

    Brisbane, Australia Queensland Government Full time

    In this role you will:define, implement and communicate the ICT service catalogue and the related cost model, and ensure that ICT costs are recorded, displayed to the business and used for financial planning develop, negotiate and monitor service level agreements for all client groups and facilitate internal and external service review meetings develop...

  • Ict Purchasing Officer

    2 weeks ago

    Brisbane, Australia Queensland Ambulance Service Full time

    We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes: - Sound knowledge or the ability to rapidly acquire a sound knowledge of the Queensland Procurement Policy, State Procurement Plan and QAS financial and procurement policies and procedures, particularly in relation to the acquisition of ICT...

  • ICT Service Specialist

    3 days ago

    Brisbane, Queensland, Australia beBeeExperience Full time $100,000 - $120,000

    Job SummaryWe are seeking an experienced Technical ICT Specialist to support a complex ICT environment in the public sector. This role requires someone with expertise in Agile methodologies and technical workflow design.Key responsibilities include implementing Agile practices, designing technical workflows, creating visual diagrams for service delivery...

  • Manager, Ict Service Operations

    7 days ago

    Brisbane, Australia Sharp & Carter Full time

    Join the largest Local Government Authority in Australia - Outstanding salary package on offer (CTO, CIO equivalent) - Hybrid working environment **Introduction** Position yourself at the forefront of transformation and change in Australia’s largest Local Government Authority as Manager, ICT Service Operations for Brisbane City Council. This leadership...

  • Ict Service Portfolio Officer

    1 week ago

    Brisbane, Australia COMPAS PTY LTD Full time

    Long contract opportunity - Location: ACT, NSW, QLD, VIC, WA - Federal government contract opportunity Seeking an **ICT Service Portfolio Officer **to work with a reputed Federal government department. We have an exciting contracting position available with one of our large Federal Government Clients. Are you an Australian Citizen? If so, look no further...

  • Service Delivery Manager

    4 days ago

    Brisbane, Australia Hudson Australia Full time

    An exciting opportunity to join a very well known Queensland's government department. It is an essential role within I&TB, the Portfolio and Architecture Directorate. You will be responsible for the ICT portfolio planning, enabled initiatives and management of department's enterprise architecture to ensure ICT resources are applied effectively to deliver...

  • Ict Service Delivery Manager

    2 weeks ago

    Brisbane, Australia Perigon Group Full time

    Ability to develop and implement ICT strategy - Exposure to a wide range of specialist technology - Attractive Salary **The Company** Our client is a global provider of commercial real estate services, offering a broad range of integrated solutions to clients worldwide. With a strong presence in the industry, this company has a reputation for delivering...

  • Ict Service Architect

    4 days ago

    Brisbane, Australia M&T Resources Full time

    **Brisbane** **IT & Telecomms** Architect - Based in Brisbane - Public Sector/ Health Experience - Flexible - WFH Service Architect role reporting to the Senior Director of Digital Services Management and working within the Service Design team, the Service Design Specialist play a key role in managing the service portfolio partnering with Customer...

  • Service Delivery Manager

    1 week ago

    Brisbane, Australia Queensland Fire and Emergency Services Full time

    About us As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events. Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...

  • Ict Manager

    1 week ago

    Brisbane, Australia Hudson Australia Full time

    Queensland Statutory Authority with a large revenue base is looking for an experienced ICT Operations and Service Delivery manager. This is a newly created role reporting into the Chief Technology Officer responsible for the introduction of an outsourced management service environment. Work with the CTO on vendor selection to then manage the SLA's along...