Duty Manager

2 days ago

Melbourne, Australia The Canvas Apartment Hotel Full time

Job Scope:

- Lead the hotel team from various departments to deliver excellent customer service to our guests
- Resolve guest issues that arise in an efficient manner
- Provide solid training and feedback to staff in a consistent manner
- Supervise hotel operations to ensure all departments are working cohesively to deliver the best potential service
- Ensure the property presentation and cleanliness is held to the highest level and be able to conduct room inspections
- Curate the perfect stay by providing guests local insight to maximise their stay
- Assist Hotel Manager in performing managerial duties such as rostering and finalising payroll cycle
- Maintain good communication and work relationships in all hotel departments, with a thorough understanding of each department
- Allocating duties to housekeepers, porters and doorpersons
- Promote the business and maximise revenue to ensure targets are met
- Ensure compliance of hotel operations according to the hotel policies, procedures, and legislative requirements
- Ability to build strong relationships with key internal and external stakeholders including Body Corporate

To be successful in this role you will need:

- A relevant diploma or higher qualification, or at least three years of experience
- Strong interpersonal and time management skills
- Passionate and enthusiastic about hospitality and customer service
- Excellent presentation and grooming standards
- Ability to work independently and solve problems under pressure
- Cheerful personality whether in person or over the phone
- High attention to detail
- Proficiency in using Microsoft Office Suite
- Be able to provide an unforgettable experience for guests
- Ability to work a rotating roster, including weekends, public and school holidays

Good to have, but not essential as we have training programs in place:

- Previous experience within a similar hotel position
- Previous experience with PMS System - RMS Preferred

**Job Types**: Full-time, Permanent

Pay: $73,000.00 - $75,000.00 per year

**Benefits**:

- Salary packaging

**Experience**:

- Supervisory or Managerial: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 21/04/2025

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