Aps3 Participant Support Officer

1 week ago

Newcastle, Australia HAYS Full time

Government Position | 12-Month Contract | Competitive Rate

Great opportunity for an experienced Participant Support Officer to join a reputable Federal Government Department in Newcastle

**APS3 Participant Support Officer - Newcastle**

**Rate: $37.36/Hourly**

**Contract: 12-months**

**Days: Mon - Fri**

**Location: Newcastle**

**Your new company**

You will be working with a community-based organisation. They provide essential services to many Australians with their focus around supporting those in need and making a difference for each of their customers. This is an exciting opportunity for an experienced Participant Support or Administration Officer to join the team.

**Your new role**

As a Participant Support Officer, you will be responsible for:

- General administration activities
- Resolving customer enquiries both in person and over the phone
- Providing accurate information and referring customers to relevant departments
- Managing the team shared inbox
- Scheduling appointments for customers
- Undertake research and investigation activities
- Preparing associated reports and correspondence
- Any ADHOC duties as required

**What you'll need to succeed**
- Ability to manage competing deadlines and prioritise tasks
- Be proficient in Microsoft Work & Excel, and confidently use different technologies
- Excellent verbal and written communication skill
- High level attention to detail and accuracy

**What you'll get in return**
- 12-month contract with the possibility for extension
- Working with a friendly and established team
- Weekly pay cycle

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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