Aps3 Participant Support Officer

2 weeks ago

Newcastle, Australia Talent International Full time

**Job Details**:
**Location**

Parramatta

**Salary**

Up to AU$37.36 per hour

**Job Type**

Full Time

**Ref**

BBBH99571_1678755421

**Contact**

Uvez Ahmed

**Posted**

about 1 hour ago

Talent International is currently recruiting for a **APS3 Participant Support Officer **to work for one of our **Federal Government clients** based in **Newcastle/Charlestown/Gosford/Wagga Wagga/ Chatswood. **The position is **12-month contract role with the possibility of extension** and are paying **$**37.36 per day + Super**.***

7.6 hours per day and 38 hours per week.

**Position Requirements**:
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

**Responsibilities may include but are not limited to**:

- Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and client's online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the client's Business systems.

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