Employment Support Officer

**Description**:
**Employment Support Officer**

**Disability Employment Services**

**Toronto**

**Permanent Full-time**

**Benefits**:

- Join an employer with a maximum 5-star rating in the DES star rating results
- Access to generous FBT exemptions and meal entertainment benefits
- Work for a small organisation with a strong alignment to their values & inclusive culture
- Ongoing training and career development opportunities

**About us**:
For over 30 years, Castle has helped people with disabilities, mental health conditions, chronic illnesses and injuries find work, connection with their community and live meaningful lives in the Newcastle, Hunter, and Central Coast regions.

Castle’s group of highly passionate people, provide support to people to empower and facilitate them to achieve social and economic participation through capacity building, social connection, training, education and employment in collaboration with community referral partners.

We believe in ‘opening a world of possibilities’ through the power of diversity, the responsibility of inclusion and the value of employment.

We believe that everybody has an opportunity to contribute to society. Our team, referral partners, clients, employers and you as an individual will be supporting our clients to achieve their goals and help change their lives

**About the Opportunity**:
We are seeking an Employment Support Officer to support Disability Employment Support (DES) participants once placed in a position to assist with the maintenance and ongoing sustainability of their employment.

Working as a part of a collaborative team, through effective delivery of post placement support, you will assist participants as they work towards independence in the workplace. You will be required to:

- Maintain employer and participant relationships
- Support employers and participants through identifying and implementing suitable workplace interventions
- Gather evidence of employment and identify new employment opportunities within businesses that could suit other participants who are working Castle Personnel to find employment
- Work closely with the employee, assisting them to upskill and become an integral and valued member of the workplace

This is a 'hands on' and varied position, where no two days are ever the same. You will need to be willing and able to roll up your sleeves, get involved to train and assist your participants to achieve sustainable employment.

This vacancy will be based primarily within our Toronto Office, with an expectation of travelling to other Hunter sites when required. This is a permanent full-time role with hours typically span between 8:30am and 5:30pm. Some flexibility may be required at times across working locations and hours to provide best support to participants.

**Ideally, to be successful you will need**:

- Experience is preferred, but not essential
- Effective communication with the ability to build strong relationships with participants, employers, peers and other stakeholders
- The ability to learn and fully adopt new software packages and electronic business systems, including the use of ESS
- Strong diary and task management skills, as well as a demonstrated ability to meet and achieve strict KPIs
- Ability to deal with a significant volume of paperwork to ensure we are meeting and exceeding required obligations.
- Competent with MS Office word & Excel and the use of electronic information systems

**Essential Criteria**:

- NDIS Workers Check (or willingness to obtain)
- Working With Children Check (or willingness to obtain)
- Current driver’s licence (minimum P2)
- Fully vaccinated against COVID-19 as per NSW health orders

**Application**:
We look forward to hearing from you.
- Castle also promotes Accessibility for all hiring campaigns. Please advise if you require assistance._

Castle’s services operate from the lands of the Darkinjung people, the Awabakal people, the Worimi people and the Wonnarua people. We acknowledge the Traditional Custodians of the lands where we work and live. We pay our respects to the Elders of these lands - past, present and emerging.

**Role Type**:

- In-house - Permanent - Full-time - Associate

**Company Overview**:

- For over 30 years, Castle has helped people with disabilities, mental health conditions, chronic illnesses and injuries find work and live meaningful lives the Newcastle, Hunter, and Central Coast regions. Castle’s group of highly passionate people, provide support to individuals to empower and facilitate them to be financially and socially independent through a range of community referral partners, capacity building, social interactions, training, education and employment. Castle provides guidance and supports to employers to have inclusive workplaces through recruitment, on the job training and support and workplace education. We believe in the power of diversity, the responsibility of inclusion and the value of employment.