Support Coordinator/psychosocial Recovery Coach

2 days ago

Dandenong, Australia Aussie Best Care Pty Ltd Full time

The role of the Support Coordinator is to support National Disability Insurance Scheme (NDIS) Participants to achieve their NDIS Plan goals, by coordinating:

- Informal supports e.g. connecting with family, friends and other community groups or networks;
- Mainstream supports e.g. working with other sectors that have a responsibility to support NDIS participants e.g. Health (hospitals); education (school, TAFE); housing; and justice; and
- Funded supports e.g. the funding for services outlined in a person’s NDIS Plan, liaising with service providers who can deliver these supports.

The role is performed in a competitive market environment where customer satisfaction with service quality and outcomes is essential for customer retention and attraction, and business sustainability.

**Main Duties/Responsibilities**
- Assists NDIS Participants to identify and plan strategies to achieve their personal goals within a person-centred framework.
- Works equitably with Participants with respect to each individual’s right to dignity, privacy, independence and respect.
- Support clients to be implement their NDIS plan to maximise the value for money they receive from their supports.
- Exercise client’s choice, control assist and coach participants on how to utilize the NDIS participant portal to make the service bookings and changes.
- Develop trusting, positive and professional relationships with Participants and service providers.
- Provides information to Participants and advocates when necessary to facilitate access to community services and facilities.
- Supports Participants in facilitating their independence by enabling empowerment and choice, and the promotion of personal resilience and social inclusion.
- Liaises with carers, families and significant others involved in providing care, including specialist generic agencies and other mainstream service providers
- Operates within relevant legislation, and NDIA policies and guidelines
- Carries out administrative tasks, including entering accurate case notes in a timely manner and maintaining files and statistics as directed.
- Completes regular progress reports within required timeframes.

**Requirements**:

- A minimum of 1 year of experience as an NDIS Support Coordinator
- Strong understanding of the NDIS framework, including funding, service delivery, and reporting requirements
- Proven track record of successfully building and maintaining professional relationships
- Excellent communication, networking, and interpersonal skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Willingness to travel within the region as required
- Ability to obtain a NDIS Worker Screening Check clearance prior to your commencement
- Current valid Australian driver’s licence
- A tertiary qualification in a relevant discipline appropriate to disability, allied health, social science or welfare practice

Applications must include a Cover Letter and a copy of your resume.

**Job Type**: Casual

**Salary**: Up to $60,735.83 per year

**Benefits**:

- Work from home

Schedule:

- Flexible hours

**Experience**:

- Support Coordination: 1 year (required)

Willingness to travel:

- 50% (preferred)

Work Location: In person

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