Quality Practice Coach

Our Practice Quality and Safeguards team are looking for a Quality Practice Coach to join our team.

As a Quality Practice Coach you will provide training and hands-on coaching support to our Outcomes managers and employees to ensure our supported people receive high quality outcome-based supports. This will encompass all aspects of quality service provision to ensure contemporary frameworks are embedded in all Melba services, including Human Rights, Zero Tolerance and Active Support approaches.

**Key Responsibilities**
- Provide training to all staff in foundational Human rights, Zero tolerance and person-centred active support frameworks
- Work side by side with line managers to provide hands on coaching support and role model contemporary work practices reflecting positive and active support, including person-centred active support and positive behaviour support
- Provide coaching support to line managers, to translate Personal Outcome Measures into lived opportunities for people supported
- Provide training and coaching support to line managers to ensure accurate completion Human Rights Checklists for people receiving supports
- Provide coaching support to line managers in all areas of quality compliance, including but not limited to compliance with incident reporting and complaints handling.

**Requirements**:

- Previous experience working as a Team Leader/Supervisor/Manager of Direct Support Workers in the disability sector is essential
- Demonstrated understanding of, commitment to, and experience working in line with contemporary practice frameworks, including self-advocacy, human rights, positive behaviour support and person-centred active support
- Demonstrated leadership and coaching skills
- Strong relationship management skills and a collaborative and committed approach to developing partnerships
- Excellent written and verbal communication with the ability to think creatively and solve problems
- Flexibility to meet the needs of the role such as travel requirements, times of work, and on call requirements.

**You will also bring with you or be willing to obtain**:

- NDIS Worker Screening Check clearance
- Working with Children Check
- The right to work in Australia
- COVID-19 Vaccination certificate

**Benefits**
- Join a well-connected and collaborative culture making an impact in a purpose driven organisation
- Play an integral role in our transformational journey
- Not for Profit Salary Packaging benefits including meals and entertainment allowance
- Flexible Working - Hybrid Role

**About Us**

We are an established, values-based not for profit organisation providing disability support services for close to 50 years. Our valued services include Accommodation, Participation & Learning, Respite Care & Employment, Volunteering and Skill Building. We are passionate about human rights and we have a strict Zero Tolerance approach to all forms of abuse

With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day and deeply rooted in our culture is a feeling of respect, work-life balance and flexibility.

We look forward to talking with you
- As a provider of supports and services to children, Melba Support Services is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect._
- We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion._
- First Nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply._