Claims Assist Administrator

2 weeks ago

Melbourne, Australia UniSuper Full time

**About US**
At UniSuper we hold the life savings of our members in our hands. This means we are after people passionate about performance excellence and delivery looking to make a meaningful difference for today and tomorrow.

You will be empowered to grow your career and contribute from day one in an organisation that supports your mental, physical, and financial wellbeing.

**The opportunity**
This is a great opportunity to guide our members and claimants through the claims process and facilitate the claim to finalisation. This will be achieved by educating the member and/or claimant in respect of the process, setting up and triaging the claim to ensure the claim is directed to the most appropriate channel.

Further responsibilities will include:

- Working closely with the Assessors to assist in the collection and provision of information
- Being the first port of call for all members enquiring about a claim and issuing relevant documentation
- Managing all administration tasks such as mail, archiving and managing the mailbox
- Arranging tele claims interviews and conducting surveys at the end of the claim process
- Identifying process improvements to ensure the claims service is always at Best Practice

**About you**
We are looking for an individual who has worked in fast moving transformation environment and is comfortable working with a degree of ambiguity.

Your supportive, professional and empathetic nature allows you to provide the care our members need, often at very challenging times.
- Proven experience in a customer service managing complex enquiries, ideally with knowledge of all claim types including - Death, TI and Disablement claim processes
- Previous experience referring to trust deeds and insurance policies
- Exceptional interpersonal/team skills that require a high standard of empathy, professionalism and respect

**What US offer**
We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office.

UniSuper’s high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us. These include:

- A personal development budget of $1500 to support employees in their professional growth
- Exceptional parental leave to support employees in balancing their work and family responsibilities
- Mental physical and financial well-being initiatives

**Think Great. Create Great.

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