Claims Assist Administrator

2 weeks ago

Melbourne, Australia UniSuper Full time

**12 month contract opportunity**

**About US**
UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.

We are recognised for our performance excellence as we strive to deliver exceptional retirements for our members, and our growth means opportunity to grow with us. Come be a part of our passionate Member Services team and make a difference with UniSuper.

**The opportunity**
This is a great opportunity to guide our members and claimants through the claims process and facilitate the claim to finalisation. This will be achieved by educating the member and/or claimant in respect of the process, setting up and triaging the claim to ensure the claim is directed to the most appropriate channel.

Further responsibilities will include:

- Working closely with the Assessors to assist in the collection and provision of information
- Being the first port of call for all members enquiring about a claim and issuing relevant documentation
- Managing all administration tasks such as mail, archiving and managing the mailbox
- Arranging tele claims interviews and conducting surveys at the end of the claim process
- Identifying process improvements to ensure the claims service is always at Best Practice

**About you**
We are looking for an individual who has worked in fast moving transformation environment and is comfortable working with a degree of ambiguity.

Your supportive, professional and empathetic nature allows you to provide the care our members need, often at very challenging times.
- Proven experience in customer service managing complex enquiries, ideally with knowledge of all claim types including - Death, TI and Disablement claim processes
- Previous experience referring to trust deeds and insurance policies
- Exceptional interpersonal/team skills that require a high standard of empathy, professionalism and respect

**What US offer**
We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office.
UniSuper’s high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us. These include:

- A personal development budget of $1500 to support employees in their professional growth
- Community, Culture & Wellbeing leave
- Mental physical and financial well-being initiatives

**Know how to grow.

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