Claims Assistant

2 days ago

Melbourne, Victoria, Australia Sharp & Carter Digital and Technology Full time $60,000 - $90,000 per year

Support members through some of the most important moments in their lives. As a Claims Assist Administrator, you'll guide individuals through their insurance and superannuation claims journey, providing clarity, care and high-quality service from first enquiry to completion.

What You'll Do

  • Act as the first point of contact for member claim enquiries
  • Explain eligibility, timeframes and next steps with empathy and clarity
  • Triage claims and allocate them to the appropriate channel
  • Initiate claims using systems such as Acurity, Objective, CMT & insurer portals
  • Prepare and issue documentation required for assessments
  • Work closely with Claims Assessors and insurance partners
  • Maintain detailed case notes and manage a small portfolio of TPD & IP claims
  • Arrange Tele-Claim interviews and follow-up tasks
  • Manage inbox allocation and administrative workflows

What You Bring

  • Experience handling complex customer enquiries or sensitive situations
  • Strong communication skills with an empathetic, member-first approach
  • Knowledge of Death / TPD / Income Protection claims (ideal but not essential)
  • Ability to interpret trust deeds, policies and detailed documents
  • High attention to detail with strong analytical and problem-solving skills
  • Ability to manage priorities and meet service standards
  • Solid stakeholder engagement and negotiation skills
  • Financial services or superannuation experience (highly regarded)
  • RG146 or relevant tertiary qualifications (bonus)

Why This Role?

  • Meaningful work supporting people during significant life events
  • A balanced mix of customer service, admin, claims exposure and technical learning

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