Strategic Account Manager

At **Team Global Express**(TGE), we don’t just move freight - we move markets. As Australia’s largest intermodal logistics provider, we’re transforming the way organisations think about their supply chains. Powered by a national network, elite talent, and data-driven innovation, our mission is clear: to create smarter, faster, and more resilient delivery solutions for the modern world.

We’re now seeking a **Strategic Account Manager**to lead and scale relationships with our most critical national and global clients - think portfolios generating $10M+ in annual revenue. If you're driven by commercial influence, strategic impact, and C-suite engagement, this role is your next big play.

**What You’ll Lead**
- Take ownership of a high-impact, high-value portfolio - including national brands and global enterprises with multiple subsidiaries.
- Build deep relationships with C-level decision makers, procurement boards, and contract governance teams.
- Partner with solutions architects, pricing analysts, and operational leads to co-design end-to-end transport strategies that reduce delivery times, lower costs, and drive service differentiation.
- Identify and execute cross-sell and upsell pathways - turning a $10M customer into a $15M powerhouse.
- Lead and present quarterly strategic reviews backed by data on revenue, SLA performance, volume trends, and satisfaction metrics.

**The Impact You’ll Make**
- Lift portfolio revenue by $1M - $2M annually through growth initiatives and retention
- Reduce churn risk by 30% through proactive engagement and value engineering
- Influence complex contract negotiations with board-level stakeholders
- Own a 95% forecast accuracy rate across all active and pipeline opportunities
- Be the strategic anchor behind some of Australia’s most visible freight and logistics deals

**You Bring**
- 7+ years’ experience in enterprise account management, solution selling, or strategic sales within logistics, SaaS, utilities, or a B2B service context
- Proven track record managing multi-million-dollar portfolios and navigating long, complex sales cycles
- Advanced commercial acumen with a strong grasp of pricing strategy, bid leadership, and margin protection
- Confident with CRM platforms (e.g., Salesforce) and skilled in using BI dashboards to uncover actionable insights
- A consultative, client-first mindset - able to translate a customer's future vision into a tailored logistics partnership

**What You’ll Be Known For**

Being the cornerstone across contract, delivery, solutions, and executive teams

Turning challenges into commercial opportunities that elevate TGE’s value proposition

Championing best-in-class account planning and customer lifecycle strategy

Having a seat at the table - representing your portfolio at board-level steering committees and internal executive forums

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.