Principal Customer Relationship Manager

4 days ago

Brisbane, Australia Queensland Government Full time

Principal Customer Relationship Manager - 1 William Street Contract
**Location**: Brisbane CBD | Permanent Opportunity
We are seeking an experienced Principal Customer Relationship Manager to join a small, collaborative team responsible for managing service delivery under the 1 William Street (1WS) contract. This role provides an opportunity to contribute to the Queensland Government's operations in a flagship building while developing and growing your skills in a supportive environment.
About the Role
As the primary client contact, you will work closely with the Principal Contract Manager to oversee supplier performance and ensure the effective delivery of shared ICT services, including:
Wired and Wireless Networking
Printing and Imaging
Room Booking Systems
Video Conferencing and Collaboration
This position is part of ICT Category Management and Sourcing, which provides leadership in whole-of-government ICT contracts, Standing Offer Arrangements, and best-practice contract management under the Queensland Government Contract Management Framework.
About You
You will bring a strong background in client relationship management, service delivery, vendor management, and/or stakeholder support, along with a sound understanding of as-a-service arrangements for delivering shared IT systems. Your ability to manage stakeholder expectations, including those of executive clients, interpret supplier performance agreements, and monitor service delivery will be critical to your success.
**To excel in this role, you will demonstrate**:
Proven experience in service delivery management across a range of ICT products and services.
High-level interpersonal, oral, and written communication skills, with the ability to diplomatically manage and resolve issues between parties.
A commitment to fostering a culture of customer advocacy within a service delivery environment.
Responsiveness to client needs in a dynamic environment, ensuring high levels of customer satisfaction.
Strong business and commercial acumen, with experience in developing and delivering to Service and Operational Level Agreements.
Why Join Us?
This role offers the opportunity to work in one of Brisbane's most iconic buildings while contributing to the delivery of critical services that support the business of government. If you are a confident communicator, an experienced IT/customer service professional, and enjoy working collaboratively to deliver solutions under multi-party supplier arrangements, we encourage you to apply.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Customer Relationship Manager

    2 days ago

    Brisbane, Australia Queensland Health Full time

    **The role**: - Provide customers with a clear and simple engagement pathway that ensures the delivery of consistent, transparent and responsive services. - Initiate and influence relationships with customers and key internal stakeholders. Act as a principal point of contact for customers to engage with and navigate eHealth Queensland services and expertise...

  • Principal Accountant

    4 weeks ago

    Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time

    Join to apply for the Principal Accountant role at Department of Customer Services, Open Data and Small and Family Business3 days ago Be among the first 25 applicantsJoin to apply for the Principal Accountant role at Department of Customer Services, Open Data and Small and Family BusinessGet AI-powered advice on this job and more exclusive...

  • Principal Accountant

    3 weeks ago

    Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time

    Join to apply for the Principal Accountant role at Department of Customer Services, Open Data and Small and Family Business3 days ago Be among the first 25 applicantsJoin to apply for the Principal Accountant role at Department of Customer Services, Open Data and Small and Family BusinessGet AI-powered advice on this job and more exclusive...

  • Customer Relationship Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeRelationship Full time $90,000 - $120,000

    Role OverviewHilti is a passionate global team committed to making construction better. We provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.This customer-facing role involves managing relationships, creating schedules, and demonstrating tools on-site.Developing client relationships –...

  • Principal Advisor

    6 days ago

    Brisbane, Australia Transport and Main Roads Full time

    **Accountabilities include**: - Developing and maintaining effective working relationships with peers, customers and other stakeholders (both internal and external to the department) and acting as a central point of contact, information exchange for Customer Service Operations. - Overseeing a highly motivated and skilled team by managing the relevant...

  • Principal Project Manager

    2 weeks ago

    Brisbane, Queensland, Australia eHealth Queensland Full time $104,000 - $130,878 per year

    As Principal Project Manager, you will manage medium to large scale Information Management (IM) and Information and Communication Technology (ICT) project/s, ensuring successful completion within agreed performance criteria to enable enhanced service delivery.The role:As a Principal Project Manager, you will be responsible for overseeing and managing the...

  • Customer Relationship Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeBusiness Full time $60,000 - $80,000

    Business Development RepresentativeThis role involves working closely with the Sales team to identify and pursue new business opportunities, as well as expanding existing customer relationships.Key Responsibilities:Develop in-depth knowledge of our products and services to effectively communicate their value to customers.Collaborate with Customer Success and...

  • Customer Relationship Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeRelationship Full time $90,000 - $150,000

    Lead Customer Advocate About the Role:You will lead customer advocacy by fostering exceptional relationships with clients to deliver top-quality support and drive profitable business growth. Key Responsibilities:- Proactively develop your client base through regular calls and visits.- Leverage product knowledge to meet sales and growth targets.- Provide...

  • Customer Relationship Manager

    2 weeks ago

    Brisbane, Queensland, Australia Credit Corp Group Limited Full time

    Customer Relationship Manager - South Brisbane**Customer Relationship Manager - South Brisbane****Job no**: 494537**Work type**: Full-time**Location**: Brisbane - West End- West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries- No weekends or late nights Monday - Friday 8:30AM - 5:00PM- No collections...

  • Supplier Relationship Manager

    2 weeks ago

    Brisbane, Queensland, Australia Troocoo Full time

    Join to apply for the Supplier Relationship Manager role at Troocoo2 days ago Be among the first 25 applicantsJoin to apply for the Supplier Relationship Manager role at TroocooThe PositionTroocoo is partnering with a well-known not-for-profit organisation to recruit a Supplier Relationship Manager. This full-time, permanent role is a senior and high-impact...