Principal Advisor

1 week ago

Brisbane, Australia Transport and Main Roads Full time

**Accountabilities include**:

- Developing and maintaining effective working relationships with peers, customers and other stakeholders (both internal and external to the department) and acting as a central point of contact, information exchange for Customer Service Operations.
- Overseeing a highly motivated and skilled team by managing the relevant administration and decision-making processes relative to the registration and licencing services delivered by Customer Service Operations.
- Identifying implementing and developing strategies, initiatives and new functions, including service level agreements to support the continual improvement of the Customer Service Operations business unit through the analysis of existing work people, tools and process.
- Contribute to recommendations and provide strategic advice to senior and executive management including writing and/or review complex reports, briefing notes, submissions, departmental and other correspondence in accordance with departmental standards.
- Work collaboratively with the Director and Principal Managers to develop, implement and maintain a culture across Customer Service Operations that supports effective and efficient teams that deliver outcomes for the department.
- Actively manage staff development and performance where required including implementing and managing Professional Development Plans for staff. This position reports to the Principal Manager in Customer Service Operations and is responsible for managing direct reports.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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