Relationship Manager

3 days ago

Brisbane, Australia Commonwealth Bank of Australia Full time

Relationship Manager

**Relationship Manager - Brisbane**

**Who are we?**

RBS is CommBank's public face, providing over 10 million customers with a seamless banking experience through innovative, market-leading products and services, backed by world-class systems and processes.

Third-Party Banking, within the home-buying team, provides specialised sales and service support for mortgage businesses managed by CommBank through mortgage brokers. With a dedicated sales force and focused call programs, this team ensures CommBank's products remain top-of-mind for brokers as they work with current and future clients seeking mortgage solutions.

**Do work that matters**
As a Relationship Manager, reporting to the State Sales Manager for Third-Party Banking, you'll focus on exceptional customer service, ensuring clients receive top-quality support. Your role involves fostering profitable business growth by delivering strong relationship and sales support to a network of brokers and advisers. You'll promote CommBank home loans and banking products, contributing to the success of the broader CommBank group through strategic client engagement.

**Additionally, you will**:

- Proactively develop your broker client base with regular calls and visits.
- Leverage CommBank product knowledge to meet sales and growth targets.
- Provide accurate technical, loan structuring, and policy support to brokers.
- Identify and address brokers' training needs to improve service standards.
- Address customer needs with appropriate service and product solutions.
- Maximize settlements, proactively managing retention risks.
- Deliver exceptional customer service, reflected in positive survey results.

**We're interested in hearing from people who have**:

- Strong knowledge of local and national housing and mortgage broker markets.
- Experience with mortgage and lending products and services.
- Proven skills in sales, business development, and relationship management, with excellent interpersonal, verbal, and written communication.
- Commercial acumen and understanding of credit and risk policies.
- Current, unrestricted Australian driver's license.
- Intermediate MS Excel skills and ability to perform statistical analysis (preferred).
- Tertiary qualifications in a related business field (preferred).

**If this sounds like you,.**

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 18/11/2024

Job ID REQ222922

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