Customer Relationship Manager

2 days ago

Brisbane, Australia Queensland Health Full time

**The role**:

- Provide customers with a clear and simple engagement pathway that ensures the delivery of consistent, transparent and responsive services.
- Initiate and influence relationships with customers and key internal stakeholders. Act as a principal point of contact for customers to engage with and navigate eHealth Queensland services and expertise to provide service improvements and problem resolution.
- Facilitate the provision of specialist advice to customers to progress ICT investments, raising awareness of system-wide information security, privacy, architecture and IM/ICT obligations and opportunities to support effective business change.
- Maintain current knowledge of the portfolio of ICT services provided by eHealth Queensland to offer customers accurate advice and access. Identify service improvement opportunities, translating customer needs to inform service design and ensure eHealth Queensland continually improves and evolves services to meet organisational needs.
- Advise customers of existing, new and emerging eHealth Queensland projects, products and services to promote the awareness and assess their relevance and potential value as business enablers.
- Prepare briefing, submissions, problem statements and other correspondence relevant to the operation of the unit

Are you right for this role?
- Demonstrated experience to initiate and influence relationships with and between key stakeholders, act as single point of contact for senior stakeholders to support effective business change for a large, complex decentralised organisation.
- Demonstrated ability to provide well-informed advice and guidance, in a large complex organisation to ensure the ICT service delivery meet organisation need.
- Demonstrated expert knowledge of the business of healthcare, service delivery, and the ICT industry, and researching emerging technologies.
- Demonstrated ability to assist the analysis of stakeholder objectives, translate these into into business requirements and problem statements, and identify options for consideration.
- Proven experience working effectively within a team, committed to the delivery of a diverse and dynamic work program to achieve positive service outcomes for customers while effectively managing conflicting demands and tight time frames.

**About Operations and Performance Branch - eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
The Operations and Performance Branch is made up of five core teams, delivering underpinning services across eHealth Queensland, while driving performance and value that supports the delivery of healthcare across the Health system. The functions the branch delivers, supports eHealth Queensland's vision to improve healthcare outcomes for all Queenslanders through digital innovation, by fostering trusted partnerships, delivering value for customers and ensuring the service needs of the organisation are met.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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